Job Description

Job title: Member Services Representative - Administration (Contract, in-person)

Job Location: In Person - Lindsay, ON

Who We Are

The Commonwell Mutual Insurance Group is not just another insurance company; we are a P&C Mutual company with solid grass roots within our community. We're proud to be a leader within the P&C industry offering a Mutual experience rich with history, opportunity and exceptional customer service. We are committed to profitable growth, team development, ingenuity, build on strong connections in our remote first work environment. We encourage a work-life balance and we are serious about what we do.

Our Promise To You

Here at The Commonwell, we are all about Protecting Individuals, Together! Our vision is to continue to build an environment that develops and attracts the very best by empowering everyone to foster a workplace where everyone can perform at their very best, be their authentic self and bring their whole self to work.The OpportunityThis position provides technical and administrative support to the department and other business units in various capacities that assist in the efficient operation of the organization. This role is an in-person position, working within our Lindsay Office.

Who You Are

Strong ability to effectively recognize and manage interpersonal communication needs
Active working relationship within other cross functional areas
Developing working relationships within all other departmental specialties as well as other functional areas within the company

How You Will Create An Impact

Accountable for tasks including communication management, issue evaluation and response, payments, written and verbal communication, and internal reporting requirements. Requires minimal support for issues with greater complexity
Review queries and complaints and takes action, where necessary. Receives minimal support, where required, in managing complex queries or complaints
Demonstrated ability to maintain adherence to respect of confidential information as required
Responds expediently and transparently in acknowledging and correcting mistakes or missed timelines
Manage the tracking and ordering of stationary supplies for CMIG
Manage mailroom tasks relevant to both incoming and outgoing Canada Post & courier services
Handling high volume of incoming/outgoing/transferring of telephony calls
Participate in the research and development of process improvements in dedication to continuous improvement relevant to role
Assist departmental team as required in document management, administration and document retention
Supporting the Customer Experience Hub by adding and deleting users, resending E-documents and providing policy data downloads to brokers

What You Will Bring

Completion of Secondary School Diploma
Previous experience handling multi line phone system
Excellent organizational skills and ability to multi-task is required
Thorough attention to detail is a must to ensure accuracy of documents
Ability to perform moderate mathematical calculations is required
Effective communication skills: verbal, non-verbal and written
Sound morals, ethics and confidentiality with ability to develop trusting and effective working relationships with peers and employees
Diligent attention to detail
Thorough analysis, judgement and problem solving skills
Ability to exercise confidentiality and empathy are required when dealing with insureds and claimants
Demonstrated problem solving skills and negotiation skills are required for this position
Strong computer literacy, proficiency in all Microsoft Office programs and Internet navigation
Good understanding of business processes and communication management
Significant strength in business office practices and procedures and actively pursue process enhancements
Proficient in telephone applications
Proficient typing skills, both in speed and accuracy
Understanding of the broker/agent distribution channel and the process interaction between insurer and broker/agent
Strong knowledge in the relevant processes between Canada Post and courier services

Perks of Being a Commonwell Crew Member

Remote work environment
Flexible Work arrangements
Competitive Compensation Package
Parental Leave Top-up
Training and Development Opportunities
Pension and savings programs
Paid volunteer days
Wellness and Recognition programs/Platforms

JOIN THE #Commonwell Crew! We saved you a spot!

Job Type: Fixed term contract

Expected hours: 35 per week

Work Location: In person

Application deadline: 2025-08-29