Job Description

:

Servus Credit Union is Alberta\'s largest member-owned credit union, known for building strong, resilient communities by helping our members feel good about their money. One of Canada\'s Best Managed Companies for 20 consecutive years and ranked as one of the top banks in Canada on Forbes World\'s Best Banks list for two years in a row, we are a team of smart, gutsy, and driven individuals.

Additional Information:

• Salary Range: $20.07 - $25.08 per hour, depending on experience.
• This branch is open Monday to Friday.
• This is a casual position needed for vacation leave coverage and busy season; however, there is no guaranteed hours per week but the potential to transition to part time in the future
• Closing date: December 31, 2023
• The successful applicant is expected to be available for full-time training (37.5 hours a week), during the initial four weeks of employment.

We are looking for a Casual Member Service Representative at our Whitecourt Branch!

Reporting to the Supervisor Member Experience , you play a vital role as the face of our Credit Union. As a first point of contact in the branch, you will provide a personalized and friendly experience for each member responding to their inquiries, identifying financial needs, and providing recommendations for Servus products.

More specifically, the scope of your responsibilities will include, but are not limited to:

• Providing competent and courteous service to members, exceeding their expectations, and making them feel at home
• With accuracy, processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange & cheque cashing
• Understanding member needs and identifying opportunities to promote Credit Union products and services - referring them to appropriate team members and external partners as required
• Achieving or exceeding assigned sales and referral goals
• Resolving routine member concerns and complaints in accordance with our service standards and escalate issues where appropriate
• Learning and applying knowledge of policies, procedures, and loss prevention guidelines while performing member transactions to mitigate risk of loss to Servus Credit Union
• Contributing positively to branch morale and a cohesive work environment

Requirements:

To qualify, you must have customer service or sales experience, cash-handling experience, and a high school diploma.

Although not required, the following experience, education/certificates are valuable assets:

• Previous experience working with a financial institution
• Post-secondary education in Finance (or related studies)

Servus encourages candidates with a strong desire to learn and improve their financial intelligence! We provide extensive training, coaching, and educational/personal development assistance, to give you all the right tools to succeed and continually improve in this role.

Most importantly, we are looking for candidates with enthusiastic energy, impeccable communication skills, and who are effortless in building rapport with our members. If you are a positive, organized, and detail-oriented person, then we encourage you to apply ASAP.

Benefits:

By creating a healthy and inclusive work environment and providing employees with the tools and supports they need, we help our employees achieve their potential. Servus is committed to providing a great place to work, and we invest in our employees by ensuring they have:

• A supportive and engaging working environment
• Learning options that support lifelong learning and career-building opportunities
• Opportunities and support for volunteering in local communities
• Support for employee fundraising through our annual corporate fundraising events and through several less formal initiatives led by our employees

Imagine working for an organization that values diversity and inclusivity, and where everyone collaborates for your success. If you want to join a team of community leaders passionate about making an impact, apply now!

Next Steps

Click on the link below to apply for this amazing opportunity. If you\'re shortlisted, you\'ll hear from us after the posting closes. Should you require an accommodation during the application and selection process, send us a quick email at with the position and location you\'re interested in. Thanks for applying with Servus Credit Union; we look forward to learning about you and your experience!

Servus Credit Union is an equal opportunity employer and employs personnel without regard to race, colour, ancestry, place of origin, religious beliefs, gender, gender identity, gender expression, age, physical disability, mental disability, marital status, family status, source of income, and sexual orientation.

Servus Credit Union