Job Description

Job Overview

We are seeking a

BILINGUAL

dedicated and enthusiastic Member Services Representative to join our team. In this role, you will be the first point of contact for our members, providing exceptional customer service and support. Your primary focus will be on assisting members with their inquiries, processing transactions, and promoting our services to enhance their experience. If you have a passion for helping others and possess strong sales skills, we want to hear from you!

Responsibilities

Greet members warmly and provide assistance with their inquiries in a friendly and professional manner. Process transactions accurately, including cash handling and cashiering duties. Promote and upsell services to enhance member satisfaction and engagement. Maintain an organized workspace while ensuring compliance with cash management procedures. Handle member accounts efficiently, addressing any issues or concerns promptly. Collaborate with team members to achieve departmental goals and improve service delivery. Stay informed about our products and services to provide accurate information to members.

Experience

Previous experience in customer service or financial services is preferred. Strong sales skills with a proven ability to upsell products or services effectively. Proficient in math skills for accurate cash handling and transaction processing. Experience with cash management practices is a plus. Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse member populations. A positive attitude and willingness to learn in a fast-paced environment are essential.
Join us as a Member Services Representative where your contributions will make a difference in the lives of our members!

Job Type: Fixed term contract
Contract length: 12 months

Pay: From $19.91 per hour

Expected hours: 40 per week

Work Location: In person