About Lakeland Credit Union

Lakeland Credit Union (LCU) is a provider of financial products and services in the Lakeland area. We have been serving our members in Bonnyville, Cold Lake and surrounding rural communities for over 80 years. We believe in community, integrity, excellence, the co-operative system, and our people. Lakeland Credit Union is an employer who can help you shape your career, right here in the Lakeland. Our team is focused on creating a leading-edge financial institution where everyone works together to achieve our personal and financial goals, at the same time building a better community. It\xe2\x80\x99s simply part of the way we do business, and that\xe2\x80\x99s what earns us loyalty from our members and their families. Our workplace culture encourages employees to treat each other with respect - happy employees look forward to coming to work each and every day. Employees that have a sense of purpose, feeling valued and engaged are going to pass that along to our members. Our Executive Leadership team is committed to open communication and swift decision-making for the betterment of our work environment. We pride ourselves on having every voice heard and providing our employees with a real chance to make an impact in our healthy, dynamic credit union. To learn more about us and the services we offer, please visit our website.

About the Opportunity

We have an opportunity for a Member Service Advisor to join our team! LCU\'s Member Service Advisors are the smiling faces that greet our members when they walk into one of our branches providing a personalized and friendly experience for each member. You will play an integral role in providing exceptional service for each member by responding to member inquiries, identifying financial needs and providing recommendations for LCU products. They do all this by getting to know our members and helping them complete day-to-day banking transactions. More specifically, some of your responsibilities include, but are not limited to:

• Accurately processing member transactions such as deposits, withdrawals, loan and utility payments, money orders, wires, cheque cashing, calculation of foreign and domestic exchange
• Understanding member needs and identifying opportunities to promote our products and services, referring them to apporopriate team member as needed
• Applying policies and procedures when completing member transactions to mitigate risk to Lakeland Credit Union
• Contributing positively to workplace culture where we celebrate our successes and work together to achieve our shared goals

More About You

In order to qualify for this role, you will need your High School Diploma and customer service experience. While not required, a business certificate or diploma is a bonus. As our ideal candidate, you have a passion for delivering superior, personalized service to our members, while being dedicated to continuous learning and improvement. You are focused on the details, maintain a high degree of accuracy, understand basic accounting principles and have strong organization and time management skills. Above all, you are flexible and adaptable, and empowered to positively contribute to the success of the organization while building a long-term career with LCU!

About the Benefits

As a valued member of our independent financial institution, you will be awarded a competitive salary negotiable based on experience, along with a host of benefits, including:

• Extended health, dental and vision benefits
• Flexible spending account
• Vacation negotiable dependent on experience
• Variable bonus and incentives depending on hitting targets and branch performance
• RRSP matching
• Discounted employee financial services benefits
• Relocation assistance
• Opportunities for personal and professional development
• Employee bonding events, Christmas parties, and summer socials!

Move beyond a job with crazy hours and unpredictable schedules. Choose to make a real difference in people\'s lives and in your community by applying your skills and knowledge at your locally owned financial institution. Join a professional, caring and supportive workplace to move your career forward.

Apply for a role at Lakeland Credit Union today and start changing lives, one member at a time. Live. Grow. THRIVE here!
Schedule for this job

• Monday to Friday
• No weekends

Additional pay offered

• Bonus pay

Benefits offered

• Extended health care
• Dental care
• Vision care
• RRSP match
• Paid time off
• Wellness program
• Tuition reimbursement
• Store discount