Job Description

The Glencoe Club is a private, family-oriented sports and social club located in the Elbow Park neighbourhood of Calgary, Alberta. Our members can train and play in our leading edge sports and recreation facilities; grow and excel in our vast array of programs; enjoy our specialist services; dine in our first-class restaurants; and create life long memories with family and friends.

If you are genuinely passionate about our vision to be our members' second home, providing excellence in all that we do, have a proven track record for creating exceptional experiences through your interactions and champion our values of respect, wellness, integrity, relationships, caring and innovation we want to hear from you.

We are seeking a Full-Time Member Experience Team Lead to join our Member Experience team at The Glencoe Club. As the Member Experience Team Lead you will be responsible for ensuring exceptional member experiences through leading by example, cultivating positive relationships, engaging in meaningful conversations and providing a positive presence. You will deliver timely and accurate information to members, provide administrative support to the Supervisor and collaborate with the other staff in creating memorable moments for those around you. You will facilitate and initiate all aspects of the program registration experience, including event and activity set-up, troubleshooting Northstar issues and finding ways to make the registration process enjoyable for members.

Responsibilities:

Provides regular support and coverage of Member Experiences front desks and meets and exceeds customer's expectations in all service aspects Effectively addresses member feedback immediately and communicates applicable information onto the supervisor, team lead, and other team members as part of the feedback process Oversees maintaining training manuals, training of new hires in the department, and occasionally assists with hiring, doing performance check-ins and scheduling staff Identify ways in which experiences can be enhanced and plan ways to implement such changes Finds ways to customize and personalize the class registration experience for members so it is more enjoyable Ensures comprehensive training and use of the Northstar system all levels of users in Athletics and Recreation Assists with the entry and submissions for the Sports brochure and online content. Collaborates with department heads for submissions, proof all submissions and final document Assists with seasonal Member registrations of Club sports programs, and oversees Summer House and Non-Resident summer registrations

Qualifications:

Two to three years of experience within a customer service field, preferably in a?fast-paced?high-volume hospitality, recreation, or member-focused environment. A minimum of a high school diploma or equivalent is required Exceptional interpersonal and communication skills Proven leadership abilities and the ability to deal with difficult and confidential situations A team player who can lead, organize, engage and train staff effectively Strong organizational skills, ability to handle multiple priorities and interruptions Superior computer skills using Microsoft Office (Excel, Word, Outlook), Internet and Windows Previous experience with booking and club management software is an asset A diplomatic, outgoing personality who is able to foster relationships with members and employees Current CPR Level C, AED training, as well as current Standard First Aid Certification

Why choose us:

An inclusive and diverse working environment highlighted by creativity and collaboration, featuring top industry leaders Numerous opportunities for personal and professional growth including training and development Delicious, fulsome employee meals prepared daily Employee referral program that rewards the additional talent you bring Numerous employee recognition programs to reward you for your incredible efforts Comprehensive health and dental benefits available for you and your family An Employee/Employer contributed to RRSP plan

Additional Details:

This is a permanent year-round, full-time position reporting to the Member Experience Supervisor. The applicant shall be flexible as there could be occasional evening and weekend shifts required. Please state your hourly wage expectations as well as your availability in your cover letter.

Qualified applicants are invited to submit their cover letter and resume to hr@glencoe.org by

Friday, November 21

.

The successful applicant will be required to complete a background check as well as Respect in the Workplace and Respect in Sport online certifications prior to commencing employment.

Applicants must be legally eligible to work in Canada. The Club does not provide assistance with obtaining Canadian work authorization.

Additional information about The Glencoe Club and offerings can be found at our website: www.glencoe.org or at www.glencoejobs.org.

We thank all applicants for their interest in working for the Glencoe, although only short-listed candidates will be contacted directly.

Job Types: Full-time, Permanent

Benefits:

Company events Dental care Discounted or free food Extended health care On-site parking Paid time off RRSP match Store discount Wellness program
Work Location: In person

Application deadline: 2025-11-21