Job Description

Description :

WHO ARE WE?

GroupHEALTH is transforming the way Canadians experience benefits through offering groundbreaking coverages, plan designs, and administration solutions. In over 40 years, they\xe2\x80\x99ve helped over 4500 Canadian organizations take back control of their benefits plans. GroupHEALTH\xe2\x80\x99s comprehensive coverage features unique health and dental solutions, industry-leading disability management programs, and robust wellness offerings to keep businesses and their employees healthy.

YOUR ROLE

As a Member Experience Specialist, you will interact with our Plan Members and their chosen dental and paramedical healthcare providers via phone, email and online chat in a call center setting. You are working in a remote environment, at a part-time capacity during peak hours, reporting into a Supervisor, Member Experience. You will create engaging and efficient customer experiences primarily discussing the details of the benefits plan coverage and the status of their claim submissions. This is a remote job working Mon-Fri 12-5pm PST.

WHAT TO EXPECT

In your first month you will go through training in a virtual environment going through all the process, products and procedures necessary to be a subject matter expert in your new role.

YOUR IMPACT

• You understand the importance of delivering a positive customer experience being an advocate for the customer.
• You are a multi-tasker who also manages your workload effectively.
• You are resilient! You can move forward after a challenging customer interaction and maintain a professional and engaged environment.
• You are a positive role model who supports the needs of the business in the presence of your peers, and our clients.
• You contribute to solutions and add to the team functions.
• You provide elevated support for all client inquiries.

THIS IS YOU

• You are an excellent communicator, in a corporate setting.
• You are a strong listener and a team player.
• You work to understand the customer\'s problem and can provide an appropriate resolution as needed.
• You are tech savvy and can use the designated software at an advanced level.

THIS IS NICE

• You have 1+ years\' experience in a customer facing role. Great if you come from a call center/customer service background.
• You have Post-Secondary Education
• You have participated in an employee group benefits plan as a plan member at a prior employer
• Bonus if you are bilingual French speaking (written and verbal communication is an asset).

WHAT YOU\'LL GET

• Comfortable compensation.
• Comprehensive and competitive benefits package.
• Starting at 3 weeks\' vacation, plus flex days to help you achieve that work-life balance.
• Wellness programs to support you in and out of the office.
• Learn and grow with us through our employee education program.

WHY YOU WILL LOVE WORKING FOR GroupHEALTH

Professional Development

We are a fast-growing company and as a result, there are ample opportunities for career growth and professional development when you join our team. From a transparent promotion structure and defined career paths to a wide range of learning and development opportunities, we do what it takes to invest in your career and help you hone your skills so you can grow alongside us!

Health & Wellness Benefits

We offer a comprehensive array of health and wellness benefits that provide choices so you can tune your benefits plan to fit your unique needs.

Events and Socials

When you join our team, you\xe2\x80\x99ll enjoy everything from virtual company-wide teaching and training days, industry events, Happy Fridays, team social events and much more!

GroupHEALTH