Job Description

Position Title:

Member Experience Representative

Location:

Cheam Leisure Centre - 45501 Market Way, Chilliwack, BC V2R 0P2

Terms:

Permanent, Part-Time

Hours per week:

4-24 hours/week

Shifts:

Shifts vary and include weekdays, evenings and weekends

Start Date:

As soon as possible

Salary:

0-500 hours $18.39 per hour
501-1000 hours $18.94 per hour
1001 - 1500 hours $19.51 per hour
1500 + hours $20.10 per hour

Reports To:

Supervisor, Member Experience

Benefits:

Free YMCA Staff Membership Casual dress code with YMCA branded T-Shirt provided Training and Professional Development Opportunities Be part of a charitable organization that positively impacts the community

Nature & Scope:

The Member Experience Representative works collaboratively with YMCA staff and volunteers to provide a safe and welcoming experience in branch. The primary focus of this role is on building community connections, engaging members and promoting membership sales and retention while supporting delivery of member programs and services within the branch. The Member Experience Staff will work fluidly in the facility between the membership desk, fitness floor and child, youth and family programming.

Major Responsibilities:

Provide exemplary customer service to all members, guests and participants in all program areas by providing facility tours and education on current program offerings relevant to the member/family Promote membership and program sales and services in a positive and professional manner in order to meet projected sales targets Use established systems and structures to record and report on member satisfaction, interest trends, and activities Engage in new member phone calls and engage in milestone member retention calls Perform member orientations for the fitness floor and use of equipment as well as support member and participant program check-in process Assist members and guests with fitness floor related questions including machine use, equipment locations and basic movement and exercise inquiries Assist with set up programming areas including group fitness and child, family, youth programs Ensure the safety of all members, participants, staff, and property by following YMCA standards/policies/procedures and ensuring they are maintained amongst all members and staff Regular walk throughs of program areas to ensure member compliance, safety and cleanliness

Requirements:

Current Standard First Aid and CPR-C & AED certificate Computer proficiency, including Microsoft Office and CRM systems experience Experience with ActiveNet an asset Excellent communication and interpersonal skills with customer service orientation Experience in a fitness facility or recreation centre an asset Access to reliable transit or a vehicle Conflict resolution training an asset Fitness Theory, Group Fitness certification and/or Personal Training an asset Successful candidates will be required to provide a current and satisfactory Criminal Reference Check/Vulnerable Sector Search issued no later than six (6) months preceding your start date 3 professional references

About YMCA BC:

By igniting belonging and championing health equity, YMCA BC strengthens the foundations of community. With over 3,000 employees and volunteers, YMCA BC serves 150,000 individuals of all ages, backgrounds and abilities across hundreds of service locations, from the Sunshine Coast to Fort St. John.


As a charity, YMCA BC promotes equitable access to healthier outcomes by providing vital programs and services to help address many of our communities' most pressing social issues, including health and wellness, affordable child care and camps, mental health, employment services and community health.


We believe there is potential inside all of us and envision vibrant, healthy and inclusive communities for all.


YMCA BC is firmly committed to equity, diversity, inclusion, and belonging (EDIB). By taking an intersectional approach to our programs and services, the YMCA is committed to creating spaces and experiences where everyone feels safe, welcome, and like they belong. Learn more at bc.ymca.ca.

Application Process

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ready to make a difference?
We invite you to apply today and find your WHY!

Internal Applicants:

Please apply online to this position through the ADP Workforce Now Career Centre. (Myself/Talent/Career Centre)

Application Deadline: Ongoing

You will receive an automated notification to confirm receipt of your application.

If short-listed for a position: We will contact, you to move forward to the next step. If not selected for a specific posting: Continue applying for future positions matching your qualifications and interests.

YMCA BC is committed to creating an inclusive, accessible environment where all members of our community feel valued, respected, and supported. We encourage applications from the diverse communities in which we live and serve, including but not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. We have established policies, procedures, and practices to meet accessibility standards throughout the hiring process. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People Services department.

Thank you for your interest and application.