Job Description

Member Engagement Coordinator

Reports To:

Member Engagement Manager

Department:

Member Engagement

Employment Type:

Full-Time

Position Summary

The Member Engagement Coordinator plays a key role in elevating the Niagara Association of REALTORS' (NAR) communications, member experience, and public presence. This position is responsible for developing, designing, and delivering high-quality, consistent, and timely communications across all association channels--including newsletters, bulletins, email updates, branding materials, social media, and external stakeholder outreach.

In collaboration with the Member Engagement Manager, the Coordinator also supports the planning and execution of member events, partnerships, and engagement initiatives. This role ensures NAR's messaging and visual identity reflect our values, strengthen our brand, and reinforce REALTORS as trusted experts in Niagara's housing market.

Key Responsibilities

1. Communications & Digital Engagement (Primary Responsibility)

Content Creation & Management

Lead the writing, editing, design, and distribution of all major communications, including: Monthly

NAR Newsletter

Weekly

News You Can Use

email Member bulletins, regulatory updates, and operational notices Event promotions and training communications External stakeholder updates Draft accurate, timely

media releases

and assist in coordinating media inquiries when required. Ensure messaging reflects NAR's strategic goals, professional standards focus, and advocacy priorities.

Graphic Design & Brand Stewardship

Serve as the lead designer for all NAR communications and marketing materials. Create branded graphics, promotional materials, email templates, infographics, presentations, event signage, and digital assets. Maintain and evolve NAR's visual identity to ensure consistency, professionalism, and clarity across all communications. Oversee brand compliance, ensuring all internal and external materials meet NAR's style, tone, and quality standards. Support staff and leadership with branded assets for presentations, reports, advocacy campaigns, and stakeholder relations.

Digital & Social Media Management

Manage all NAR social media channels (Facebook, Instagram, LinkedIn), including: Designing posts and visual content Monitoring, reacting, commenting, sharing, and amplifying partner content Creating engagement campaigns to increase member participation Celebrating member achievements, fundraising efforts, partnerships, and advocacy actions Track performance metrics and provide insights to improve digital strategy.

Website & Resource Updates

Support content updates to NAR's website and member resource hub. Ensure information is accurate, timely, and accessible.

2. Member Engagement & Events (Secondary Responsibility)

Working closely with the Member Engagement Manager:

Assist in planning and executing NAR events and initiatives Provide on-site event support (set-up, registration, logistics, photography, engagement). Support member participation and engagement through targeted communications and digital campaigns. Assist with new member onboarding communications, guides, and welcome materials.

3. Advocacy, Partnerships & Community Presence

Develop communications that highlight NAR's advocacy platforms, real estate polling, government-relations activities, and legislative updates. Promote community partnerships, sponsorships, fundraising initiatives, and REALTORS Care contributions through multimedia storytelling. Produce visually compelling content that elevates NAR's public presence and showcases REALTORS as housing experts.

4. Administrative & Collaboration Responsibilities

Maintain content calendars, communications workflows, and project timelines. Support departmental reporting on communications performance, member engagement trends, and event metrics. Collaborate with other departments to ensure aligned messaging and brand consistency. Uphold confidentiality, data standards, and professional ethics.

Qualifications & Competencies

Education & Experience

Post-secondary education in communications, public relations, graphic design, marketing, journalism, or a related field. 1-3 years' experience in communications, graphic design, digital marketing, or event coordination (association or not-for-profit experience an asset). Professional experience with social media management and design software (Canva, Adobe Suite, or similar).

Skills & Attributes

Exceptional writing and editing skills with strong attention to detail. High-level design skills, including brand development and visual storytelling. Strong understanding of communications strategies and digital engagement best practices. Ability to balance multiple deadlines in a fast-paced, member-focused environment. Proficiency with email marketing platforms and CRM/AMS tools (asset). Collaborative, adaptable, and solutions-oriented approach.
Job Types: Full-time, Permanent

Pay: From $45,000.00 per year

Benefits:

Dental care Extended health care Life insurance On-site parking Paid time off Vision care
Ability to commute/relocate:

St. Catharines, ON L2R 4L4: reliably commute or plan to relocate before starting work (required)
Education:

AEC / DEP or Skilled Trade Certificate (preferred)
Experience:

Social media management: 1 year (required) Graphic design: 1 year (preferred) Communication skills: 2 years (required)
Work Location: In person