Job Description

Build a rewarding career with Steinbach Credit Union



SCU is one of Manitoba's largest credit unions and one of the ten largest in Canada with over $10 billion in total assets. For more than 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member's individual needs.



Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website.


An exciting opportunity awaits!



We currently have an opportunity for a Member Contact Group Administrator to join our team in our Member Contact Centre Team . As the Member Contact Group Administrator you will seek to assist the Member Contact Group with delivering exceptional member service by providing on-going administrative support with a high level of accuracy and consistency.


Specific Responsibilities:


• Deliver a needs-based style of service according to SCU's service delivery model
• Provide administrative support to the Member Contact Group and other departments including, but not limited to posting, document preparation, and distribution of faxes and inter-office mail
• Process incoming wires in a timely manner for all branches
• Follow up with members with regard to large US transactions and wire transfers as needed
• Investigate member accounts to clarify questions and/or concerns brought forward by internal members
• Maintain up to date knowledge of SCU's products and services
• Provide additional services as required

Qualifications:


• Grade 12 Diploma, plus one to three years of job-related experience, or an equivalent combination of education and experience.
• Proficient in computer skills
• Attention to detail
• Excellent written and verbal communication skills, interpersonal skills, time management/organizational skills, service skills and accuracy are necessary
• Demonstrate excellent customer service, communication, problem solving and interpersonal skills
• Credit union experience is an asset

How we'll reward you



You can look forward to joining an organization that values teamwork and its membership. You will receive a competitive salary starting at $20.89 per hour based on skills and experience. In addition you would be eligible for variable compensation and matched pension plan per SCU policies. You will also receive a great host of benefits, including:


• Extended medical, dental, vision benefits, plus a healthcare spending account (premiums 100% paid by SCU)
• Short Term Disability, Long Term Disability, Life insurance, and AD&D insurance
• Employee Banking Benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
• Opportunities for professional development
• Clothing allowance

Accessibility and inclusivity



We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we'll work with you to meet your needs.


Closing Date: Open till filled



We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We thank all candidates for their interest, however, only those selected for an interview will be contacted.