Job Description

Member Advisor | Lloydminster, SK

The Synergy Experience - what is it exactly?

Just ask our employees.Their dedication to our customers (members) and each other has created an incredible place to work. We offer personalized and competitive services and are proud to be a part of your local community.

We are seeking a

Member Advisor

to help us continue our rich tradition of serving our community - since 1943!

What do our Member Advisors do?

You are one of the first people our members encounter at the branch. You will help them with whatever they are looking for or guide them to identify services and solutions they may not yet be aware of. Our Member Advisors serve our members through various channels: in person, digitally or by phone.

Don't have banking experience?

Not to worry; we have a great training program!This is an excellent opportunity for the customer service focused professional who has experience in retail, hospitality, or financial services.

As a Member Advisor, you will:

Greet our members and provide them with the services they seek,

Process transactions,

Provide troubleshooting and guidance around the use of our technology products or any other challenges a member may have,

Highlight and promote our credit union products and solutions,

Engage in proactive member communication by participating in outbound calling, credit union promotions, campaigns, and other creative strategies,

Identify suspicious transactions or interactions and respond appropriately.

What you need for this role:

Customer service experience

Sales skills

Experience handling cash and completing financial transactions

Tech savviness and a love for technology

A desire to learn in a culture that embraces ongoing learning and development

Enjoyment in working with the public - by engaging and providing assistance to meet our members' needs

What do we offer?

Competitive salary

Benefits and pension (from day 1), and fabulous perks like preferred rates

Work/life balance

Investment in your professional development

Leadership development and mentorship programs

Community involvement opportunities

If the above describes you, we want to hear from you! Submit your cover letter and resume to careers@synergycu.ca, referencing competition #

254506

in the subject line. This position will be posted until a suitable candidate is hired.

More details:

Positions:

Permanent, full-time position(s) with the potential for a part-time opportunity

Hours:

Permanent full-time, 37.5 hours weekly. Typical scheduling is from 8:30am - 5:00pm, CST, Monday to Friday. Includes a Saturday rotation schedule, once trained.

Salary:

$45,800 to $57,200 per annum.

Location:

Lloydminster, SK.

Travel:

You may be required to travel for events, training, or other Synergy related business.

A little more about us:

Synergy Credit Union

is a people-inspired Credit Union with ambitious goals. We endeavour to deliver amazing financial experiences, earn our customers (members) trust, grow our relationships, and build sustainable communities.

We exist to help our members achieve their financial goals by understanding their needs and delivering exceptional service in modern, convenient, and secure ways. We empower our members by sharing our experience and tools, so they can make robust plans through each stage of life.

We also live in the communities we serve. This matters to us. We invest locally by offering sponsorships, donations, and scholarships, and through volunteerism. We connect with groups looking to improve overall financial literacy by providing presentations and tailoring them for educational opportunities - for families, schools, youth groups - you name it. We are proud to serve more than 30,000 members and have reached over $2.8 billion in assets.

We were named one of

Saskatchewan's Top Employers

for the

8th consecutive year

. This reflects our workplace culture and commitment to building relationships beyond banking with our members, and our team.

Synergy operates on the lands referred to as Treaty 6 Territory, which encompasses the unceded lands of Indigenous Nations and Peoples, including the Plains Cree, Woodland Cree, Saulteaux, Nakota, Dene, and Metis. Inclusive of Saskatoon, Lloydminster, Kindersley, Macklin, Denzil, Lashburn, Marshall, Maidstone, Neilburg, Marsden, St. Walburg and Paradise Hill.

We thank all applicants in advance for their interest. Only those under consideration will be contacted. The successful applicant will be required to undergo a bonding process that includes a criminal record check and credit check.

Synergy Credit Union aspires to have a workforce that is representative of the diversity of our country and encourages applications from everyone.

Find out more about us!

https://www.youtube.com/user/SynergyCreditUnion

www.synergycu.ca

Job Types: Full-time, Permanent

Pay: $45,800.00-$57,275.00 per year

Benefits:

Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care
Schedule:

Monday to Friday Weekends as needed
Work Location: In person