Job Description

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Summary

Providence Health Care (PHC) is a health and wellness resource for all British Columbians. We\xe2\x80\x99re committed to treating those we serve \xe2\x80\x94 and each other \xe2\x80\x94 with compassion and respect.

We provide a range of coordinated emergency, inpatient, outpatient, specialized diagnostic and treatment services and provincial services for people with serious mental illnesses, including those with addictions.

While it started with very humble roots, the PHC of today has grown; now there are almost 9,000 people working at our 17 sites. We have 8,000 staff, 1,500 medical staff/physicians, 200 researchers, 1,600 volunteers.

\xe2\x80\x9cHow you want to be treated\xe2\x80\x9d is now a benchmark \xe2\x80\x94 for all of us, every day.

PHC is strongly committed to creating and maintaining a workplace of choice where employees are recognized and valued. PHC strives to provide work-life balance and promotes a positive work culture by having integrated support model of training, mentoring and coaching so the Manager can support their staff to provide exceptional care.

We see a person before we see an illness. We believe that building relationships with our patients starts from the first encounter. We listen with open minds and hearts to help our patients regain stability and return to the things they enjoy.

Where we are located

St. Paul\'s Hospital is an acute care, teaching and research hospital located in downtown Vancouver. It is home to many world-class medical and surgical programs, including heart and lung services, HIV/AIDS, mental health, emergency, critical care, kidney care, elder care and numerous surgical specialties.

Within the context of a client and family centred model of care and, in accordance with the Mission, Vision and Values, and strategic directions of Providence Health Care, the person promotes a safe, respectful, and civil working environment for patients, residents, families, visitors and staff.

Position Overview
Reporting to the Leader, Medical Affairs or designate, and receiving work direction from the Administrative Coordinator and Department Head and/or designated Medical Staff, the Administrative Assistant performs a variety of confidential administrative and secretarial support functions and coordinates daily office activities for assigned area(s). Uses a variety of software applications to produce reports, create schedules/rosters, maintain databases and develop presentation materials. Provides administrative support for designated departmental events and activities such as conferences and seminars. Schedules and coordinates meetings, distributes agendas, takes minutes and follows up as necessary. Processes and disseminates information including confidential medical-legal, labor relations, and disciplinary correspondence. Responds to inquiries from internal and external sources as appropriate. Supports the preparation of financial and statistical documentation. Performs clerical duties such as processing mail, filing, faxing and answering inquiries by phone or email. Works with other administrative and clerical staff to ensure coverage in designated areas and/or to assist with priority projects.
Qualifications / Skills and Education

Education
High School Diploma, completion of a recognized secretarial program and three (3) to five (5) years recent related experience supporting management staff, or equivalent combination of education, training and experience.

Skills and Abilities

Demonstrated organizational skills to effectively prioritize workload and meet deadlines.

Ability to manage multiple complex and competing priorities.

Ability to develop, interpret, apply and communicate administrative policies, procedures and practices.

Ability to provide administrative support in the planning, organizing and coordination of meetings, events, and seminars.Effective interpersonal and organizational skills and the ability to maintain effective working relationships.

Ability to communicate effectively both verbally and in writing.

Ability to work with minimal supervision.

Ability to keyboard at 50 WPM.

Ability to handle confidential information with tact and discretion.

Ability to problem-solve and develop solutions.

Working knowledge of basic record keeping and bookkeeping/accounting procedures and concepts.

Demonstrated ability to work effectively, both independently and as part of a team.

Intermediate to advanced skills using a variety of computerized software packages such as Microsoft Office Suite (e.g., Excel, Access, PowerPoint, Outlook), related databases and Internet. Knowledge and use of MS Visio and web publishing software would be an asset.

Ability to use related equipment.

Physical ability to perform the duties of the position.

Duties and Responsibilities

Utilizes word processing, spreadsheet and graphic software to produce a variety of reports, correspondence, brochures/pamphlets/notices, rosters/schedules and presentation materials for meetings and seminars. Develops and maintains spreadsheet and database software to record, retrieve, analyze and display data. Utilizes business diagram software to prepare flow charts, project plans, organizational charts and other material.

Schedules, prioritizes and organizes meetings and seminars in collaboration with Department Head, Medical Staff or other designate(s). Considers nature of request and resolves time conflicts. Invites and confirms attendance of guests, assists with room bookings and set up, arranges for necessary equipment, supplies and catering; prepares and distributes agendas, attends and records proceedings which may include topics of a confidential or sensitive nature and takes follow up action as required.

Makes travel arrangements and reservations for the designated Medical Staff when travelling on department business, including confirming dates, contacting travel agents and obtaining cost and billing information, verifying and forwarding itineraries.

Handles day-to-day correspondence including processing confidential mail and email, files, photocopies and faxes. Identifies, prioritizes and takes follow up action on items by responding to verbal and written communication and liaising internally and externally to respond to, share information, clarify details, and ensure follow up by personnel on emergent issues in accordance with established practice/procedures or forwards to appropriate leader.

Supports Department Head, Medical Staff or other designate(s) by maintaining and tracking various personnel transactions and records and completed documentation related to recruitment, selection, credentialing / privileging, appointment / reappointment to Medical Staff, performance management, confidentiality issues and/or workplace health and safety activities.

Maintains on-call rosters and schedules medical students, residents and fellows. Distributes information to members of the Department as appropriate. Follows up with departments such as Medical Affairs, Human Resources, Finance, Patient Relations and Risk Management as required.

Assists with setting up and coordinating of interviews of candidates for position vacancies. Assists with items such as new hire/staff orientation, identification documents, parking passes and computer set up requirements as needed.

Attends a variety of committee and departmental meetings to provide secretarial support and/or provide information including typing and circulating agendas, recording proceedings, transcribing minutes and reports and taking follow up action as required.

Performs a variety of receptionist/clerical duties such as greeting and directing visitors, answering general inquiries, answering the telephone, receiving and relaying messages, and forwarding public inquiries/concerns appropriately.

Updates and maintains filing systems, both electronic and hard copy to ensure access and timely retrieval of information.

Supports project teams, and if required, prepares financial and statistical reports and/or supporting documents/research/grant materials. Assists Department Head, Medical Staff or other designate(s) with compilation and preparing of budget related documentation.

Maintains equipment and office supplies according to department needs and budget, by identifying depleting items, completing internal or external requisitions, checking and verifying receipt of items as ordered. Contacts maintenance and building management in response to issues (e.g., repairs, security access) as required.

May be required to assistance with planning and implementation of conferences and events by methods such as sourcing and booking locations/rooms, assisting with or preparing materials such as invitation, agendas, posters and booklets, coordinating booking of speakers and travel arrangements, catering etc. and coordinating activities with other departments or external participants.

Assists the minor capital renovation process by liaising with planning and redevelopment leaders and preparing specific documentation.

May be required to maintain and update various Internet/Intranet pages or assist with graphic/audio presentations by methods such as coordinating contributions to the site, using designated software and/or existing packaged website software, inputing data, editing text, maintaining and adding/changing links and uploading documents.

Processes cheque requests and invoices for expenditures, collects and deposits funds and maintains banking records and reports as needed.

Produces and edits timekeeping records and submits to payroll if required; liaises with payroll re employee inquiries and makes adjustments as required.

Works collaboratively with other support staff and provides coverage as needed.

Performs other related duties as assigned.
Vaccination Flag

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

Providence Health Care