Job Description

JOB SUMMARY

Hillview Urgent Diagnostic Imaging Center is a state-of-the-art diagnostic imaging center dedicated to providing exceptional patient care and accurate, timely ultrasound imaging services. We pride ourselves on a collaborative and professional environment where staff play a key role in supporting both patients and clinicians.

Position Summary:

We are seeking a highly organized and proactive

Medical Reception & Lead Administrator

to oversee the daily operations of our clinic. This role is pivotal to ensuring the smooth and efficient functioning of the facility, supporting both staff and management, and enhancing the patient experience. The successful candidate will combine exceptional administrative skills with strong leadership and interpersonal abilities.

PATIENT SERVICES

Greets patients promptly and courteously on arrival. Ensures patient information is recorded accurately into the computer, collecting all relevant information. Schedules and confirms patient appointments and obtains/provides required information. Checks-in patients on arrival. Receives telephone calls from referrals and patients and ensures correct booking procedures are followed. Confirms appointments. Must dress professional and have great communication skills Experience is a must Able to lead a team of receptionist and demonstrate good leadership skills

GENERAL CLERICAL SUPPORT

Provides reception and office duties by answering telephone calls, receiving faxes and receiving office visitors. Provides general information regarding services. Notes and relays messages to all staff and Radiologists and initiates necessary action related to incoming calls, faxes and visitors. Presents a positive and professional public image of the company at all times. Supports service delivery. Receives, sorts and sends out information including email, courier deliveries, faxes and clinical reports. Ensures all daily tasks are being completed. Provides office support to staff and management by assisting with the use of office equipment and computer software. Prepares written materials as required by photocopying, faxing and filing. Process report/imaging exam requests and document results. Communicates with co-workers to promote efficiency. Performs other related duties as requested. Clean & Disinfect waiting area and other areas as per Ministry Guidelines Ability to improve workflow and show aptitude in increasing productivity while improving a better working environment. Ability to take direction from the Clinic Managers

QUALIFICATIONS

Office management course or experience helpful but not essential. Clerical and related computer systems courses/certificates or equivalent training and experience. Experience working with computer software with demonstrated ability for attention to detail. Excellent demonstrated/referenced skills in both verbal and written English, including grammar. Demonstrated ability to respond to the public in a pleasant manner in all types of situations. Experience RIS & PACS are an asset
Job Types: Full-time, Permanent

Pay: From $18.00 per hour

Benefits:

On-site parking
Ability to commute/relocate:

Ottawa, ON K2K 2E3: reliably commute or plan to relocate before starting work (required)
Work Location: In person