Job Description

Ottawa, ON

Full-time (in-person)

About Us

We are a growing private healthcare clinic in Ottawa dedicated to providing high-quality, compassionate care to the public and clients accessing services through Employee Assistance Programs (EAPs). We are building a warm, professional team that values patient experience, efficiency, and excellence in every interaction.

The Role

We are seeking a friendly, detail-oriented, and reliable

Medical Receptionist / Patient Care Coordinator

to join our clinic. As the first point of contact for patients, this role requires professionalism, empathy, and strong communication skills. Because we are a developing clinic, we are looking for someone who is flexible, adaptable, and a true team player--comfortable supporting providers and administrative workflows to create an efficient, patient-centered environment. This is on-site, full-time from Monday to Friday, 9-5.

Key Responsibilities

Greet patients, clients, and visitors with warmth and professionalism. Manage phone calls, emails, scheduling, and appointment bookings. Verify insurance/EAP details and assist with onboarding, intake forms, and portal registration. Maintain confidentiality as per HIPAA and PHIPA requirements. Coordinate scheduling for patients and providers. Maintain accurate and confidential patient records Support administrative tasks such as filing, billing, documentation, and payments. Assist with general clinic operations (supply ordering, correspondence, etc.). Manage incoming and outgoing patient referrals.

Qualifications

Minimum 2 years of experience as a receptionist or administrator

in a medical office, clinic, or healthcare administrative setting. Medical Office Administration Certificate/Diploma (or equivalent) is an asset. Strong comfort with technology, including scheduling and EMR systems. Experience with

TELUS Health CHR

(or similar EMR) is an asset. Excellent verbal and written communication skills; strong interpersonal skills. Highly organized, detail-focused, and proactive in problem-solving. Flexible and adaptable as clinic needs evolve. Collaborative, professional, and patient-focused. Able to maintain confidentiality and uphold professional boundaries.

What We Offer

Opportunity to grow with a developing clinic and supportive team. Positive and inclusive workplace culture. Competitive compensation: 45-60K, with flexibility based on experience and qualifications. Training and development opportunities. A wonderful team of collaborative and dynamic clinicians. Healthcare services.
Job Type: Full-time

Pay: $45,000.00-$60,000.00 per year

Benefits:

On-site parking
Experience:

Medical Office Management: 2 years (required)
Work Location: In person