Job Description

About Our Clinic

Our busy, patient-focused wellness clinic in central Coquitlam offers a range of services including physiotherapy, massage therapy, acupuncture, and clinical counselling. We pride ourselves on creating a welcoming, team-oriented environment where both patients and practitioners feel supported. We are currently looking for a reliable and personable Medical Office Assistant to help manage day-to-day front desk operations.

Role Summary

This position is well suited to someone who enjoys interacting with people, staying organized, and working in a fast-paced healthcare environment. As the first point of contact, you will play a key role in shaping the patient experience while ensuring administrative and scheduling systems run efficiently.

Key Duties

Welcome patients and visitors in a professional and friendly manner Manage booking, changes, and confirmations for appointments by phone, email, and in person Handle point-of-sale transactions and respond to basic billing or insurance-related inquiries Submit, monitor, and follow up on direct billing claims for ICBC and extended health providers Maintain accurate, up-to-date patient records while ensuring confidentiality Coordinate with practitioners to support schedules and patient flow throughout the day Perform general administrative tasks including scanning, filing, faxing, and supply management Keep reception and shared clinic areas clean, organized, and presentable Assist with clinic laundry and support daily opening and closing procedures

Required Experience & Skills

Experience in a multidisciplinary clinic is considered an asset (required) Proficiency with Jane App (required) Familiarity with ICBC and extended health direct billing processes (required) Strong verbal and written communication abilities Professional, patient-centered approach with strong organizational skills Ability to multitask, prioritize effectively, and work independently High level of discretion when handling personal health information
Job Types: Full-time, Part-time

Pay: $17.85-$23.00 per hour

Application question(s):

Do you have experience working with JaneApp? Do you have experience billing extended health insurers and/or ICBC?
Work Location: In person