Job Description

We are looking for an experienced

Medical Office Administrator

with a strong focus on

phone reception

to join our growing team. The right candidate will be responsible for answering and directing patient phone calls in a professional and compassionate manner, as well as performing related clerical duties such as scheduling appointments, data entry, and maintaining patient records. A successful candidate will have excellent communication skills, strong medical office experience, and a commitment to outstanding patient service.

Responsibilities:

Answer multi-line phone system efficiently and professionally Schedule, confirm, and reschedule patient appointments via phone Provide general information about clinic services, hours, and procedures Type and run reports; generate correspondence and patient documents Receive and organize incoming faxes, emails, and phone messages Perform data entry, document scanning, and digital record management Sort and distribute incoming mail and communications Maintain and update medical filing systems (digital and/or paper-based) Collaborate with administrative and clinical staff for smooth patient flow

Qualifications:

Proven experience in a

medical office setting

, including front desk or phone-based roles Proficient in

electronic medical records

(EMR) and medical filing systems Comfortable with

multi-line phone systems

and patient interaction by phone Knowledge of

medical terminology

and experience with EMR software such as

Telus Health EMR

Excellent

verbal communication

skills and strong phone etiquette High level of

organization

, attention to detail, and time management skills Understanding of

patient confidentiality

and

PHIPA compliance

Bonus Assets (Not Required):

Experience handling

referrals, OHIP billing

, or

appointment triaging

Bilingual or multilingual communication skills
Job Types: Full-time, Permanent

Pay: $18.75-$19.00 per hour

Schedule:

8 hour shift Day shift Monday to Friday
Work Location: In person