Job Description

Job Title: Clinic Receptionist

Job Summary:

We are seeking an experienced Clinic Receptionist to join our healthcare facility. The ideal candidate will manage the front desk, ensuring efficient patient flow, exceptional customer service, and accurate administrative support. The Clinic Receptionist plays a pivotal role in creating a welcoming atmosphere for patients, visitors, and staff while handling various administrative tasks to support the clinic's operations.

Responsibilities:

Greet patients and visitors in a friendly, professional manner, ensuring a positive first impression of the clinic. Manage incoming calls, schedule appointments, and direct inquiries to the appropriate department or staff member. Maintain patient records, ensuring accuracy and confidentiality in compliance with healthcare regulations. Coordinate patient check-ins and check-outs, verifying insurance information and collecting payments. Manage and organize patient appointments, follow-ups, and referrals efficiently. Assist in administrative tasks and data entry. Use Accuro, an EMR system, or similar to handle patient flow. Collaborate with medical staff to ensure smooth patient flow and address any patient concerns or issues promptly. Uphold compliance with clinic policies, procedures, and HIPAA regulations.

Requirements:

A minimum of 1 year of experience as a receptionist in a healthcare setting or similar environment. Fast typer. Proficiency in Accuro and general office software (e.g., MS Office Suite). Exceptional interpersonal and communication skills to interact effectively with patients, staff, and external contacts. Due to patient demographics, ability to speak Mandarin Chinese is an asset but not required. Strong organizational abilities and attention to detail in managing administrative tasks. Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment. Understanding of patient confidentiality and compliance with healthcare regulations. High school diploma or equivalent required; additional certifications or training in healthcare administration preferred.
Job Types: Full-time, Part-time

Pay: $18.00-$23.00 per hour

Benefits:

Dental care Extended health care On-site parking Paid time off
Experience:

Medical Receptionist: 1 year (required) Accuro EMR: 1 year (required)
Work Location: In person