Job Description

About Parsa Wellness Clinic:

Parsa Wellness Clinic is a luxury integrative health and cosmetic destination in North Vancouver, offering a wide range of services in medical aesthetics, laser technologies, skincare, family medicine, osteopathy, IV therapy, and pain management. We are committed to delivering advanced, patient-centered care by combining medical expertise with state-of-the-art treatments in a welcoming, spa-like environment. Our team of experienced professionals provides personalized care that supports our clients' health, beauty, and overall well-being.

Position Summary:

We are seeking a warm, detail-oriented, and tech-savvy Medical Office Assistant (MOA) to join our multidisciplinary team. This is a hybrid role that balances front-desk reception, administrative operations, and electronic medical records (EMR) management. You'll also assist with marketing-generated inquiries and ensure that both new and returning clients receive exceptional care throughout their journey at Parsa.

Key Responsibilities:

Greet and check in clients with professionalism and care Coordinate bookings, follow-ups, and reminders using TELUS CHR Answer phone calls, emails, and respond to social media and web inquiries generated by the marketing team Manage ticklers, tasks, incoming faxes, and specialist referrals in the EMR Process lab results, requisitions, and documentation in collaboration with the clinical team Prepare and maintain accurate patient records and consent forms Support front-desk operations including transactions, invoicing, and MSP/private billing reconciliation Track promotional leads and assist with appointment scheduling for marketing campaigns Assist with inventory, product sales, and treatment room preparation Ensure smooth daily workflow, confidentiality, and adherence to clinic protocols

Qualifications:

Completion of a Medical Office Assistant diploma or equivalent certification Previous experience in a medical or wellness clinic (family practice experience is an asset) Proficiency with TELUS CHR or similar EMR platforms (tickler/task management, fax inbox, billing, etc.) Strong organizational skills and attention to detail Excellent communication and interpersonal skills, both verbal and written Ability to multitask in a busy environment and handle sensitive information with professionalism Interest in wellness, skincare, and the aesthetics field Fluency in English; additional languages are an asset

Why Work With Us:

Be part of a forward-thinking team at the intersection of medicine, aesthetics, and wellness Work in a beautifully designed, modern clinic with a strong team culture Staff discounts on treatments and skincare products Ongoing learning and career development opportunities
Job Type: Full-time

Pay: $22.00-$25.00 per hour

Benefits:

Company events On-site parking
Application question(s):

How many years of experience do you have working as a Medical Office Assistant (MOA)? Do you have a diploma or certification in Medical Office Administration? If yes, please specify the institution and year of completion. Do you have experience using EMR systems? If yes, which ones have you used and for how long?
Work Location: In person