Job Description

Medical Office Assistant/Front Desk Receptionist

Employment Type:

Part-time/Casual

Experience Level:

Experienced professionals of 2+ years is an asset but not absolutely necessary in the most suitable candidate

Position Overview

We are seeking an experienced and self-motivated Medical Office Assistant/Front Desk Receptionist who thrives in a collaborative team environment. The ideal candidate will demonstrate strong initiative, excellent organizational skills, and a passion for delivering exceptional patient experiences in our growing medical aesthetics practice.

Key Responsibilities

Manage front desk operations including patient check-in/check-out and appointment scheduling Take initiative in identifying patient needs and ensuring seamless clinic flow Answer phone calls, emails, and inquiries with professionalism and warmth Process patient payments and maintain accurate billing records Proactively maintain patient files and ensure compliance with privacy protocols Coordinate patient consultations and follow-up appointments Collaborate effectively with medical team members to optimize patient experience Support retail product sales and inventory management Maintain reception area organization and professional appearance Contribute to team meetings and process improvement discussions Handle patient concerns with empathy and problem-solving skills
Required Qualifications

High school diploma or equivalent; post-secondary education in healthcare administration an asset 2+ years experience in medical office or healthcare reception setting preferred Demonstrated ability to work independently while contributing to team success Strong knowledge of medical office procedures and patient confidentiality requirements Experience with practice management software (Jane App experience is an asset) Excellent communication and interpersonal skills Self-starter with strong problem-solving abilities
Essential Competencies

Proficient in scheduling systems and practice management software Ability to take initiative in patient care coordination and clinic operations Strong understanding of medical office protocols and privacy regulations Collaborative approach to working with diverse healthcare professionals Adaptability to new technologies and administrative systems Proactive approach to multitasking and prioritization Customer service excellence and patient advocacy
What We're Looking For

Team player who actively contributes to a positive work environment Self-motivated individual who can work with minimal supervision Someone who takes ownership of their role and seeks growth opportunities Professional who values continuous learning and improvement Collaborative communicator who shares knowledge with team members Initiative-taker who identifies opportunities for process improvement Detail-oriented professional with strong organizational skills
Professional Requirements

Maintain professional standards and positive team dynamics Adhere to all privacy regulations and patient confidentiality (PIPEDA compliance) Actively participate in team meetings and training sessions Demonstrate flexibility and adaptability to changing priorities Show initiative in maintaining front desk organization and clinic appearance Contribute to training and onboarding of new team members
Preferred Qualifications

Experience in medical aesthetics or dermatology practice Background with medical billing and insurance processing Leadership experience or interest in taking on additional responsibilities Track record of contributing to team success and clinic growth Bilingual capabilities an asset Familiarity with retail sales in a medical setting
Compensation & Benefits

Competitive compensation package Performance-based incentives Opportunities for professional growth and increased responsibilities Continuing education support Collaborative team environment with growth potential Comprehensive training and mentorship programs Benefit package available
Work Environment

Supportive team culture that values collaboration and innovation Modern medical facility with advanced technology Opportunities to contribute to clinic development and expansion Environment that encourages initiative and professional development Commitment to work-life balance and team well-being
Application Requirements

Please submit:

Current resume highlighting relevant experience Relevant certifications and training Professional references Cover letter describing your approach to teamwork and examples of taking initiative in previous roles
We Value

Team collaboration and mutual support Self-motivation and proactive problem-solving Commitment to continuous improvement Positive attitude and professional growth mindset Patient-centered approach and empathy

About Rise Medical Aesthetics

Located in Nanaimo, BC, Rise Medical Aesthetics is a premier medical aesthetics clinic dedicated to delivering exceptional, personalized care.

Our mission is to combine clinical excellence with artistic vision, empowering clients through education and natural-looking results. Join our growing team where excellence meets empathy!

Job Types: Part-time, Casual

Pay: $24.00-$28.00 per hour

Expected hours: 4 - 12 per week

Benefits:

Flexible schedule Store discount
Application question(s):

Please explain your previous experience and why you would be a good candidate for this position?
Language:

English (required)
Work Location: In person