Job Description

About Us:

Our multidisciplinary health and wellness clinic in Coquitlam is seeking a professional, organized, and friendly receptionist to become the first point of contact for our patients. We provide physiotherapy, massage therapy, and chiropractic services, with the goal of supporting overall wellness and improving quality of life.

:

As the receptionist, you will play an important role in creating a welcoming experience for patients. You will oversee front desk operations, manage scheduling and administrative tasks, and assist our team of healthcare providers in ensuring the clinic runs smoothly.

Key Responsibilities:

Greet and assist patients in a warm and professional manner Answer phone calls, respond to emails, and manage appointment bookings Schedule appointments both in person and over the phone Maintain accurate and confidential patient records Process payments, address billing inquiries, and support insurance claim submissions Assist with day-to-day administrative tasks including faxing, filing, data entry, and supply management Coordinate with healthcare providers to ensure smooth patient flow and clinic efficiency Respond to patient questions and provide details about available services Keep the reception and clinic area clean, organized, and welcoming Wash and fold clinic laundry as needed Perform opening and closing procedures

Qualifications:

Previous experience in a receptionist or front desk role is required Experience using

Jane App

is required Knowledge of direct billing to ICBC, WCB, and extended health insurers is required Professional, compassionate, and approachable manner Strong verbal and written communication skills in English Excellent organizational skills and ability to multitask Ability to handle confidential information with professionalism and discretion Familiarity with physiotherapy, massage, chiropractic, counselling, or nutrition services is an asset
Job Types: Full-time, Part-time, Casual

Pay: $18.00-$23.00 per hour

Application question(s):

Do you have experience using JaneApp? Do you have experience direct billing to ICBC and extended health insurers?
Work Location: In person