Job Description

Job description

Seeking a reliable, professional, and conscientious full-time medical office administrator to support two rheumatologists in a fast-paced specialist clinic. Successful candidates will have experience working with Accuro EMR, have excellent communication skills, and compassion for patient care.

Responsibilities and Duties:

Greet and register patients, confirming all relevant registration details Process referrals including arranging and coordinating appointments with specialist offices and diagnostic facilities Respond to all patient phone calls and voice messages in a timely, professional, and empathetic manner Management of patient appointments and the physicians schedules Scan and File medical records in the EMR. Ensure accuracy and organization of all records. Facilitating patient flow and preparing rooms between patients Protect patients' rights by maintaining confidentiality of personal and financial information Basic clinical skills within the applicant's scope of training (ex: taking vital signs; assisting with joint aspirations or other simple office procedures as directed)

Qualifications and Skills:

Medical Office Assistant/Administrator Program training or equivalent preferred Must be fluent in Medical Office Terminology 1-2 years of relevant medical office experience preferred Ability to multitask while preserving attention to detail Excellent written, verbal and electronic communication skills Strong interpersonal skills with an ability to empathize with patients living with significant health concerns or disability Ability to adapt to feedback and changes in workflow Strong organizational and problem-solving skills

Experience

:

Medical receptionist: Preferred 1+ years or will have completed training in a Medical Office Assistant/Administration Program or equivalent EMR: 1+ year preferred, particularly with Accuro EMR.
Location: Kitchener-Waterloo

Expected start date: Mid to late January 2026

Job Type: Full-time

Hours: Core clinic hours will be from Mon-Thurs from 8:00-17:00. There may be additional clinics scheduled on select Fridays.

Rate: $23.00-$24.00 per hour, depending on qualifications and experience.

I thank you for your application in advance. Only candidates who qualify for an interview will be contacted.

Job Type: Full-time

Pay: $23.00-$24.00 per hour

Benefits:

On-site parking
Application question(s):

For the following 4 questions, please answer each question by typing the letter (a, b, c, or d) that best applies.
1. Do you have experience using Accuro EMR?
a) Yes - advanced proficiency
b) Yes - some experience
c) No, but I have used a different EMR
d) No EMR experience

2. Have you completed a Medical Office Assistant or Medical Administration program?
a) Yes - completed
b) Currently enrolled
c) No

3. How many years of experience do you have working in a medical office setting?
a) 3+ years
b) 1-2 years
c) Less than 1 year
d) None

4. Are you available to work full-time, Monday to Thursday from 8:00 AM to 5:00 PM, with occasional Fridays?
a) Yes
b) I have limited availability (please explain)
c) No

Work Location: In person