Job Description

About the Role

At Mid-Main Community Health Centre, we believe the Medical Office Assistants are the glue that holds our interprofessional primary care team together. This role blends administrative expertise, creative problem-solving, and excellent relationship-building skills to create a seamless and supportive experience for patients and providers alike.

We're looking for someone who thrives in a fast-paced environment, loves finding solutions, and understands that a well-run clinic means better care for everyone. If you have an eye for detail, a heart for service, and the ability to make even the busiest days feel effortless--let's talk.

We are in need of a MOA to work 4 days a week (28 hours) between Monday and Friday with opportunities to pick-up additional shifts or the potential to increase to 5 days a week. We are in looking for someone who can work shifts between the hours of 8am-5:30pm on Mondays, Thursdays and Fridays and closing shifts on Tuesdays (12:30pm-8:00pm) and Wednesdays (11:00am-6:30pm).

About Mid-Main Community Health Centre

We're a non-profit, team-based primary care clinic dedicated to helping clients maintain and improve their health. Our integrated services including a medical clinic, dental care, pharmacy and parent support program, ensure that people get the care they need, all under one roof. At Mid-Main, we believe that healthy people make healthy communities.

The Opportunity

The MOA is a vital member of the interprofessional healthcare team, serving as the first point of contact for clients and ensuring seamless clinic operations. This role goes beyond traditional administrative tasks, it's about:

Creating a welcoming and inclusive environment Optimizing scheduling and workflow efficiency Strengthening communication between clients, providers, and the broader care team.
The MOA plays a key role in enhancing the client experience, supporting team collaboration, and contributing to the overall effectiveness of the clinic.

Key responsibilities:

Be the welcoming face and voice of Mid-Main--ensuring every client interaction is warm, respectful, and person-centered.

Support clients in navigating healthcare services, coordinating appointments, referrals, and follow-ups.

Proactively identify and remove barriers to care, connecting clients with the right supports.

Foster clear communication between clients and providers, ensuring timely follow-ups and seamless coordination.

Manage and optimize provider schedules to keep the clinic running smoothly.

Act as the key link between clinical and administrative teams, facilitating smooth communication and problem-solving.

Maintain accurate electronic medical records (EMR), scheduling, and documentation with high attention to detail.

Process referrals, medical documents, and billing with efficiency and accuracy.

Participate in/ support clinic safety, infection control and wellness efforts.

Assist with onboarding new team members and integrate them into clinic workflows.

Contribute to a culture of continuous learning and improvement by participating in team discussions, bringing forward insights, and supporting quality improvement activities.

What You Bring to the Table:

Previous experience in healthcare administration, primary care, or community health.

Strong interpersonal and communication skills--you build relationships effortlessly.

Tech-savvy--comfortable with EMR systems (particularly OSCAR) and scheduling tools (an asset).

Ability to work in a fast-paced team environment.

A problem-solver with the ability to think on your feet and adapt in a dynamic clinic setting.

High level of organization, attention to detail, and professionalism.

Passion for equity, diversity, and culturally safe care.

Why Join Mid-Main?

Be part of a forward-thinking, team-based model of care Make a real impact in people's lives every day Opportunities for professional development and growth Work with a supportive, collaborative team in an established non-profit
If you're ready to take your administrative and client service skills to the next level and make a real difference in healthcare, we'd love to hear from you!

How to Apply

Please reply to the job posting with your resume and cover letter detailing your interest, experience, and availability for interviews.

Job Types: Part-time, Permanent

Pay: $24.00-$26.00 per hour

Expected hours: 28 per week

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off Store discount Vision care
Work Location: In person

Expected start date: 2025-12-15