Job Description

The Medical Office Assistant (MOA) plays a vital role in ensuring the smooth operation of a busy family practice clinic. This position supports physicians, nurse practitioners, and other healthcare professionals by providing exceptional administrative and patient care assistance. The MOA is often the first point of contact for patients, ensuring they feel welcomed and respected while keeping the clinic workflow efficient and organized.

Key ResponsibilitiesPatient Reception & Communication

Greet and check in patients in a courteous, professional manner. Answer and direct phone calls, emails, and other inquiries promptly. Schedule, confirm, and reschedule patient appointments using the clinic's EMR system. Verify patient demographics, insurance coverage, and MSP details at each visit. Provide patients with appropriate forms, instructions, and educational materials.

Clinical & Administrative Support

Prepare examination rooms, ensuring cleanliness and availability of required supplies. Assist physicians and nurses with procedures (e.g., vital signs, ECGs, specimen collection). Process referrals, diagnostic requisitions, and specialist appointments. Maintain accurate and confidential patient records in the EMR system. Handle prescription refill requests in accordance with clinic protocols.

EMR & Documentation

Accurately enter and update patient information in the EMR. File and retrieve patient test results, ensuring timely review by clinicians. Manage incoming and outgoing faxes, ensuring urgent matters are flagged appropriately. Prepare reports, correspondence, and forms as requested by providers.

Office Operations & Coordination

Monitor and order medical and office supplies. Maintain clinic cleanliness, organization, and infection control standards. Assist with billing and payment collection, including MSP, private pay, and ICBC/WCB claims. Support other team members in a collaborative, fast-paced work environment.

Qualifications

Completion of a recognized Medical Office Assistant certificate program is an asset Previous experience in a family practice or primary care clinic is required. Proficiency in OSCAR EMR systems is required Strong organizational skills with the ability to multitask and prioritize. Excellent communication and interpersonal skills. Ability to handle sensitive information with professionalism and confidentiality.

Physical & Work Environment Requirements

Ability to work in a fast-paced, high-volume clinic setting. Prolonged periods of standing, walking, and computer use.
Job Type: Full-time

Pay: Up to $19.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Extended health care
Ability to commute/relocate:

Vancouver, BC V5R 5L9: reliably commute or plan to relocate before starting work (required)
Experience:

MOA: 2 years (required)
Language:

English (required)
Work Location: In person