Job Description

Medical Office Assistant

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Primary Purpose:

To provide both clerical support in a primary health care (family practice) setting, contributing to the effective delivery of patient care and the smooth operation of an academic teaching clinic. Working as part of an integrated interdisciplinary team, the MOA supports physicians, nurses, residents, and medical students through direct patient interaction, coordination of clinic procedures, reception duties, and administrative tasks. This role is essential in maintaining a patient-centred environment while also supporting the educational mission of the Department of Family Medicine.

Nature of Work:

Reporting to the Clinic Manager, the MOA works within a busy Family Medicine clinic at West Winds Primary Health Centre. The clinic operates within a primary health care model and is also a teaching site for the Department of Family Medicine. The MOA plays a key role in supporting this academic environment by working closely with medical students and Family Medicine residents during their clinical time.



The position involves daily interaction with patients, physicians, nurses, learners, and interdisciplinary team members. Tasks require a broad range of technical and administrative knowledge. The role demands strong organizational skills and the ability to work independently while exercising sound judgment and discretion. The incumbent must work collaboratively, support day-to-day clinic operations, and contribute to the delivery of high-quality, patient-centred care. This role offers ongoing opportunities for professional growth through participation in training, feedback systems, and continuous improvement initiatives.

Accountabilities:

Reception & Front-End Operations

Greet and check in patients, visitors, and learners Answer and direct phone calls; manage appointment bookings and reminders Coordinate appointment scheduling and adjustments, including complex bookings, urgent visits, and provider-directed follow-up tasks - as requested by physicians, residents, or staff Update patient demographics and scan documents into the EMR (Med Access) Process payments using the point-of-sale (POS) terminal Interact respectfully and professionally with patients, staff, learners, and the public Manage incoming documentation by scanning, categorizing, and electronically filing mail, faxes, and medical records in the EMR; ensure timely and accurate data entry to support continuity of care Carry out other duties as assigned to support clinic flow and team priorities

Administrative & Coordination

File paper and electronic patient documents Identify and troubleshoot EMR or system issues in collaboration with technical support to minimize disruptions to clinic operations Compile and send patient charts for transfers or insurance Handle requisitions, patient emails, and follow-up coordination

Team & Learning Environment Support

Orient new residents, medical students, and staff to the clinic and EMR Collect and organize patient and team feedback forms for residents; ensure forms are submitted, stored, and accessible for faculty review. Complete and submit quarterly team feedback forms for learners Create and maintain onboarding materials (checklists, workflow binders) Participate in training modules and contribute to a culture of learning Contribute to ongoing quality improvement initiatives by offering workflow suggestions, participating in team discussions, and supporting implementation of process changes

Education

: Completion of Grade 12 and a certified Medical Office Assistant (MOA) course is required. Relevant and equivalent on-the-job training and experience in a family physician or primary health care environment may be considered.



Individuals hired in this position must be able to learn the specific requirements of their assigned roles, as role-specific skills will be taught on the job. The ability to perform moderately demanding physical tasks may be required.

Experience:

Minimum of three years of recent experience in a family practice or primary health care clinic is preferred, along with regular interaction with a broad range of the public. Experience working in a computerized environment is essential. Familiarity with electronic medical records (preferably Med Access) is an asset. Experience working in diverse and inclusive environments is required.

Skills:

Clear and effective communication skills (oral and written), along with strong organizational, time management, and interpersonal abilities. Demonstrated discretion when handling confidential information. Proficiency in word processing, accurate keyboarding, and attention to detail are essential. Familiarity with computer systems and excellent working knowledge of electronic medical records are required.


Inquiries regarding this position can be directed to Melanie Libke at melanie.libke@usask.ca.

Department:

Family Medicine (Saskatoon)

Status:

Term 1 year with the possibility of extension

Employment Group:

CUPE 1975

Shift:

Mon-Fri, 8:30 am - 4:30 pm

Full Time Equivalent (FTE):

1.0

Salary:

The salary range, based on 1.0 FTE, is $23.35 - 30.61 per hour. The starting salary will be commensurate with education and experience.

Salary Family (if applicable):

Operational Services

Salary Phase/Band:

Phase 4

Posted Date:

9/17/2025

Closing Date:

10/7/2025 at 6:00 pm CST

Number of Openings:

1

Work Location:

On Campus



The University of Saskatchewan aspires to be what the world needs and embraces equity, diversity and inclusion as foundational to excellence and innovation. We actively seek to create a welcoming environment where all individuals feel empowered to thrive, contribute, and grow. Applications from equity-deserving groups are encouraged as part of our ongoing efforts to reflect the diversity of the communities we serve:

EDI Framework for Action

.

We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the

deybwewin | taapwaywin | tapwewin: Indigenous Truth policy

and the Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation.

The University of Saskatchewan provides an accessible and inclusive workplace. Should you require support through any stage of the recruitment process, please contact

Human Resources

for assistance.