Job Description

Medical Office Assistant / Receptionist

Sage Meadows Physiotherapy & Massage - Sage Hill, Calgary, AB

Full-Time / Part-Time | Flexible Availability Required

Clinic Hours:

Monday-Friday 9:00 AM - 8:00 PM | Saturday 9:00 AM - 4:00 PM | Sunday : By Appointment Only

About Us

At

Sage Meadows Allied Health Clinic

, we believe true healing begins with

care, compassion, and connection

. Our mission is to create a calm, supportive environment where every patient can heal, recover, and feel genuinely valued.

We are a

multidisciplinary and multilingual clinic

, proudly serving a diverse community. Our team speaks

Punjabi, Hindi, English, Filipino, Urdu, Mandarin, and more

, ensuring every patient feels comfortable and understood in their preferred language.

Our clinic provides comprehensive services including

Physiotherapy, Chiropractic, Massage Therapy, Acupuncture, Dietetics, and Psychological Services

, with a focus on

rehabilitation, pain management, and emotional wellness

, offering complete care and wellness under one roof.

Sage Meadows Physiotherapy & Massage is seeking a friendly, dependable, and detail-oriented

Medical Office Assistant / Receptionist

to join our welcoming and fast-paced clinic in Sage Hill. You will be the first point of contact for patients and a key support for our clinical and administrative team.

We are looking for someone with a positive attitude, strong communication skills, and the ability to multitask efficiently in a professional healthcare environment.

Key Responsibilities

Greet patients and visitors with professionalism and warmth Answer phone calls, emails, and manage daily inquiries and appointments Assist patients with intake forms, consent documentation, and insurance details Schedule, confirm, and update appointments using Jane App software Collect payments, manage billing, invoicing, and insurance documentation Prepare, submit, and track insurance and motor vehicle accident (MVA) claims Communicate professionally with insurance adjusters to obtain approvals, file reports on time, and keep documentation organized Maintain accurate records of approvals and ensure therapists are informed of claim status updates Keep the clinic clean, organized, and presentable throughout the day Assist therapists in maintaining efficient workflow and patient coordination Order and manage clinic supplies and handle minor maintenance coordination Support the Clinic Director and Administrative Team in day-to-day operations Participate actively as part of a collaborative and patient-focused team
Qualifications & Skills

Prior experience working in a physiotherapy, chiropractic, or healthcare clinic is a strong asset Knowledge of insurance claim submission, direct billing, and adjuster communication is highly preferred Ability to read and interpret insurance approvals and communicate updates clearly to therapists Proficiency with Jane App or similar EMR systems Excellent spoken and written English; additional languages such as Punjabi, Hindi, Cantonese, or Mandarin are an asset Strong organizational, administrative, and time management skills Competent with Microsoft Office and general computer applications Reliable, adaptable, and capable of handling multiple priorities independently Flexible to work evenings and weekends according to clinic hours Own transportation preferred Must be legally eligible to work in Canada
Why Join Sage Meadows Physiotherapy & Massage

Friendly, team-oriented work culture Staff lunches, holiday gatherings, and team events Busy, community-driven clinic with a growing patient base Continuous learning opportunities and professional development Competitive compensation and supportive leadership

Ready to grow with a team that values care, professionalism, and community?

Apply today and join

Sage Meadows Physiotherapy & Massage

where patient care meets a positive, people-first culture.

Job Types: Full-time, Part-time, Casual, Freelance

Pay: $16.00-$18.00 per hour

Expected hours: No less than 25 per week

Benefits:

On-site parking
Application question(s):

Are you legally eligible to work in Canada? Are you available to work flexible shifts, including evenings and weekends, within the clinic's hours? Do you have reliable transportation to and from our clinic in Sage Hill, Calgary? Do you have prior experience working in a physiotherapy, medical, or healthcare clinic? Are you familiar with JaneApp or any other EMR (Electronic Medical Record) software? Which languages do you speak fluently? This role may involve multitasking, assisting therapists, and helping with occasional cleaning and clinic organization. Are you comfortable with these types of responsibilities? What makes you a great fit for a team-based, fast-paced clinic environment like ours? Do you consider yourself someone who learns quickly and adapts to new tasks with minimal supervision? If a team member calls in sick and you're needed on short notice, how much time would you typically need to arrive at the clinic? Are you comfortable using platforms like Facebook and Instagram to help with the clinic's digital presence, such as posting updates or engaging with the community? Are you available to start immediately?
Work Location: In person