Job Description

Midtown Medical Center is a modern, patient-centered family medicine and walk-in clinic located in the heart of Kitchener-Waterloo. We combine evidence-based care with efficient, technology-enabled systems to deliver high-quality service to every patient. This allows us to streamline workflows, reduce administrative burden, and help our team focus on what matters most -- excellent patient care.

We're looking for a

Medical Office Assistant (MOA)

to join our growing team. This role offers a

flexible part-time schedule

with the

opportunity to transition to full-time in summer 2026

as the clinic expands.

It's an ideal position for someone who is

interested in pursuing a professional career in medicine, nursing, or another healthcare field

, and wants to gain meaningful, hands-on experience in a supportive environment. Students and those with limited experience will be considered, as our preference is finding someone with the right personality and work ethic.

Compensation:

$20-$22 per hour (based on experience)

Schedule:

Part-time and flexible (weekdays)

Professional Development:

Ongoing mentorship and a detailed

reference letter provided for future academic or professional applications

Key Responsibilities

1. Patient Reception & Coordination

Greet patients in a friendly, professional manner and make them feel welcome Check in patients, verify health card and demographic information, and update records as needed Schedule and manage appointments using

OSCAR Pro EMR

Monitor the waiting area and coordinate patient flow to minimize wait times Handle phone calls, voicemails, and emails with courtesy and efficiency

2. Clinical Support

Prepare exam rooms and assist physicians during procedures Record vital signs and patient intake information when appropriate Disinfect rooms between patients Monitor vaccine fridge temperatures and maintain daily logs Ensure supplies are stocked and ready for daily use

3. Administrative & Documentation Tasks

Update patient records and manage forms, requisitions, and referrals within

OSCAR Pro

Support physicians with chart preparation and daily schedule coordination Assist with OHIP billing reconciliation and simple accounting or inventory entries as needed

4. Communication & Teamwork

Liaise with patients, pharmacies, laboratories, and other healthcare professionals Communicate results, instructions, or appointment details as directed by the physician Uphold the clinic's standards of

confidentiality, professionalism, and patient care

5. Office Organization & Supplies

Monitor and order medical and office supplies, including vaccines and disposables Maintain a tidy, well-organized front desk and workspace Assist with opening/closing procedures and ensure smooth daily operations

Qualifications

Familiarity with

OSCAR EMR

is an asset Strong communication, organization, and multitasking skills Ability to remain calm and professional in a fast-paced environment

Why Join Midtown Medical Center

Supportive, team-oriented work environment Flexible hours that accommodate student or academic schedules Exposure to real-world medical workflows, documentation, and patient interaction Mentorship from experienced family physicians Detailed

reference letter and professional endorsement

for future medical, nursing, or professional school applications
Job Type: Part-time

Pay: $20.00-$22.00 per hour

Expected hours: 10 - 20 per week

Work Location: In person