Job Description

Join the Fun at Care2Talk Health!

At

Care2Talk Health

, we believe healthcare shouldn't be boring--or hard to access. That's why we're on a mission to make health care

simple, accessible, and awesome

for the people who need it most.

We're looking for someone who wants to

have FUN with flexibility

. If you love making a difference, enjoy working in a supportive, people-first environment, and want a job that fits your lifestyle, we'd love to talk!

Administrative & Front Desk Duties

Greet patients in a friendly and professional manner upon arrival Manage appointment scheduling, cancellations, and reminders Answer phones and respond to emails with timely, clear communication Maintain up-to-date patient records, charts, and intake forms in the EMR system Verify and update patient demographics, insurance, and referral details

Hearing Clinic-Specific Support

Prepare hearing test rooms and assist with equipment setup Track and manage hearing aid inventory, orders, repairs, and loaner devices Provide patients with basic instructions on hearing aid use, maintenance, and troubleshooting (e.g., cleaning, battery changes, app setup) Coordinate hearing aid pickups and follow-ups Liaise with audiologists to ensure smooth patient flow and accurate file documentation

Clinical & Provider Support

Prepare exam rooms and ensure cleanliness between patients Support audiologists or nurse practitioners by organizing charts, documenting visit notes (as applicable), and setting up necessary tools Transcribe or input provider notes into the EMR Print, fax, or forward referrals, requisitions, or medical forms as requested Monitor fax/email inboxes and route communications appropriately

Operations & Clinic Maintenance

Maintain organized front desk and patient areas Order and track medical and office supplies as needed Manage incoming and outgoing mail, packages, and lab shipments (including hearing aids) Report any facility or equipment issues to management

Patient Support & Communication

Help patients navigate care pathways, including referrals and specialist appointments Provide compassionate, clear guidance to seniors or patients with hearing loss Assist with consent forms, third-party forms, and general documentation Handle patient feedback or concerns professionally and escalate as needed

Key Skills & Attributes

Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Comfortable with EMR systems and office technology Knowledge of hearing aids and basic audiology support is an asset Empathetic, organized, and reliable with a high attention to detail Manage appointment scheduling, cancellations, and reminders Answer phones and respond to emails with timely, clear communication Maintain up-to-date patient records, charts, and intake forms in the EMR system Verify and update patient demographics, insurance, and referral details Process payments, issue receipts, and complete daily cash reconciliation
Job Type: Full-time

Pay: $68,000.00-$80,000.00 per year

Additional pay:

Bonus pay
Benefits:

Casual dress Dental care Employee assistance program Extended health care Life insurance On-site parking Profit sharing Vision care Wellness program
Flexible language requirement:

French not required
Schedule:

8 hour shift Day shift Monday to Friday No weekends
Ability to commute/relocate:

Qualicum Beach, BC: reliably commute or plan to relocate before starting work (required)
Experience:

Accuro: 3 years (required) Working in a managerial role: 2 years (required) working in a clinic with Doctors or Nurse Practitioners: 3 years (required) Customer service: 3 years (required)
Work Location: In person