Job Description

Medical Office Assistant

Location:

Etobicoke, ON

Job Type:

Full-Time

About Alleviate Physiotherapy

Founded in 2019 by Bhavesh Dhoka, Alleviate Physiotherapy is a leading provider of holistic rehabilitation services. With clinics in

Etobicoke, Mississauga, and Clarkson

, we are committed to delivering high-quality, patient-centered care. Our multidisciplinary team works collaboratively to help individuals achieve pain-free movement and functional independence--without relying on medication or surgery.

Position Overview: Medical Office Assistant

We are seeking a professional, organized, and compassionate

Medical Office Assistant

to join our dynamic team. You will serve as the first point of contact for patients and play a critical role in ensuring efficient clinic operations.

Key Responsibilities

Manage and update patient records using

CRM and EMR systems

(Juvonno, Jane, or TELUS preferred) Greet patients warmly and manage phone, email, and in-person communications Schedule appointments based on patient treatment plans Verify patient information and insurance details prior to appointments Submit insurance claims through

TELUS

portals (EHC, HCAI, WSIB) Address billing inquiries and manage payment processing Prepare examination rooms and maintain cleanliness of clinic spaces Sterilize medical equipment and restock clinical supplies Perform light laundry and support overall hygiene and sanitation protocols Send appointment reminders and coordinate patient follow-ups Assist with patient education, community wellness events, and clinic outreach Provide administrative support to clinical staff as required Excellent and professional communication skills

Required Skills & Qualifications

Bachelor's degree

in Healthcare Administration or related field Minimum

1 year of experience

as a Medical Office Assistant or in a similar healthcare role Strong understanding of

medical terminology

and front desk procedures Proficiency with

EMR systems

(experience with Juvonno, Jane, or TELUS is an asset) Skilled in Microsoft Office Suite (Word, Excel, PowerPoint) Excellent communication and interpersonal skills Highly organized and capable of multitasking in a fast-paced environment Maintains strict confidentiality and professionalism

Our Ideal Candidate

Passionate about

patient care

and

holistic healthcare

A proactive, detail-oriented team player Able to handle multiple responsibilities with professionalism Eager to learn and grow within a multidisciplinary team Committed to providing exceptional customer service and patient experience

Why Join Us?

Be part of a

collaborative, growing team

that values innovation and community impact Contribute to a mission-driven clinic that prioritizes

patient wellness

Enjoy a dynamic work environment that supports your

professional growth

Make a meaningful impact in people's lives--every single day

Schedule

Monday to Friday (Morning & Evening Shifts) Weekends are complusory

How to Apply

Ready to be part of something impactful?
Send your

resume

and

cover letter

to:

hr@alleviatephysiotherapy.com

Alleviate Physiotherapy is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $17.21-$19.00 per hour

Expected hours: 20 - 40 per week

Work Location: In person