Job Description

Job description

ADMIN / CLIENT EXPERIENCE COORDINATOR

...Join a team that has fun every day, add to your career skills, and help us deliver an awesome patient experience.

If you want to find work in one of the best cities in Canada (Edmonton) full of amazing community members this is the place for you! Work with a team trained to be some of the best admin/client experience coordinators in the city.

In the last 8+ years history of the clinic, we have developed strong relationships with Doctors, sports teams, and other businesses in the community.

Freedom Physical Therapy

offers a mix of physiotherapy, chiropractic, massage therapy, acupuncture, shockwave, IMS, rehab exercises to best serve the patients of Edmonton. We are looking for a passionate MOA/Admins to be part of our dynamic team!

We offer you:

1. On the high end of hourly compensation ($18-$20 per hour)

2. Paid onboarding and training ($)

3. Company-sponsored team dinners and outings ($)

We believe in CAREER DEVELOPMENT!

Whether you are new to the role or have a Medical Office Assistant degree, we help you plan your certification and courses to sharpen and add new skills to your personal tool-kit. Are you a believer that learning never ends?

You cake advantage of our Business Mentorship Program. The program is on-going until you feel like an admin and operational superstar. At that time you may want to mentor someone else!

How does it work?

Participate in on-going training specific to your role Sign up for a monthly (business) challenges that will help develop your skills Keep metrics on how you are doing each week

Contact us if you have the same CORE VALUES:

--> ACHIEVE THE BEST PATIENT OUTCOMES*
--> PROVIDE THE BEST EXPERIENCE FOR EVERY PATIENT*
--> CREATE A STRONG & POSITIVE WORK CULTURE*

What will be asked of you:

Commit to your onboarding so you can get up to speed much quicker You want metrics on how you are doing and what areas of the role you need help with We will train you on how to offer a great patient experience on the phone You can learn software that helps us run the clinic, schedule patients, invoice, collect payments, etc Love to help people even if the environment can be fast-paced at times

Preferred but NOT required:

Prior work in retail e.g Zara, The Bay, Aldo, etc. Inbound and/or outbound phone experience Prior work in a healthcare setting e.g. Medical office Medical Secretary Diploma Familiarity with physiotherapy, massage, chiro, acupuncture Familiarity with Jane EMR, Blue cross, Medavie, Telus Portal, Provider connect, Nexgenrxbilling Proficient in use of computers and other office equipment Learning new software and data entry Knowledge of general office procedures

Well, you've kept reading.

That's great! Here are some more perks our other coordinators have requested and received:

Incentive plan ($) Additional hours ($) Collaborations with other brands
Please note that there may be an opportunity to work with our sister clinics in the Edmonton Area. We will discuss this further with our top candidates.

Job Type: Full-time

Pay: $18.00-$20.00 per hour

Benefits:

Casual dress Company events On-site parking
Ability to commute/relocate:

Edmonton, AB: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person