Job Description

Please Note: This position is not affiliated with Michael Garron Hospital, Toronto East Health Network.

Working Hours

:
The position is full-time, Monday through Friday, from 9:00 AM to 5:00 PM. Occasional overtime may be required based on office needs.

Vacation and Time Off

:

Paid Time Off (PTO): 2 weeks a year or standard 4% vacation pay

Responsibilities

:

Join a clinic with two full time specialist physicians and one other full time MOA Greet patients in a warm and professional manner, and assist them with the check-in process at the front desk Manage phone systems to handle incoming calls, schedule appointments, and respond to patient inquiries professionally and promptly Maintain and update patient records accurately using medical record systems such as Accuro and Powerchart Assist with equipment sterilization Coordinate and book OR dates and procedures Assist in managing surgical waiting lists Triage and register incoming referrals Manage incoming and outgoing correspondence with referring clinics, including medical results Process patient information, verify healthcare/insurance/billing information, and ensure all documentation is up to date at check-in Perform general office duties including filing, faxing, data entry, and inventory management of office supplies Ensure compliance with health regulations and maintain confidentiality of patient information

QUALIFICATIONS:

Experience using Accuro is a strong asset Excellent communication skills, both verbal and written Experience working in a surgical practice and booking surgeries is strongly preferred Completion of MOA training program is an asset Familiarity with medical terminology Proficiency in medical office software and electronic health records (EHR) systems (experience with Accuro and Powerchart is a plus) Strong organizational skills with attention to detail and accuracy in managing patient information and scheduling Excellent communication skills, both verbal and written, to interact professionally with patients and staff. Ability to work collaboratively within a team environment while being self-motivated. Ability to handle sensitive information with confidentiality and professionalism. Experience with administrative duties including managing phone systems and front desk operations. Experience with insurance verification and medical billing is preferred.

INTERVIEW PROCESS:

Initial Screening

: Review of resumes and cover letters to shortlist candidates based on qualifications and experience.

Phone Interview

: A brief phone interview to discuss your background, experience, and motivation for applying.

In-Person Interview

: A comprehensive interview with the hiring manager and team members to assess your skills, experience, and fit for the role. Includes a practical skills assessment and role-playing scenarios.

Reference Check

: Contacting previous employers or professional references to validate your experience and performance.

HOW TO APPLY:

Please submit your:

1. Resume

2. Cover letter

detailing your qualifications and interest in the position, relevant work experience, certificates, languages spoken, experience with EMRs, specifically Accuro and Powerchart

3. Name and contact information of 2 professional references

4. At the end of your cover letter, please type the word "Otolaryngology".

Applications will be reviewed on a rolling basis until the position is filled.

Interviews will be held in

October 2025

, only successful applicants will be contacted.

Join our team as a Medical Office Assistant where you will contribute to providing high-quality care for our patients while enjoying a dynamic work environment!

Please Note: This position is not affiliated with Michael Garron Hospital, Toronto East Health Network.

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Job Type: Full-time

Pay: $22.00-$25.00 per hour

Application question(s):

What is your written English proficiency?
Education:

Secondary School (preferred)
Experience:

MOA: 1 year (preferred)
Language:

English fluently (required)
Work Location: In person

Expected start date: 2025-10-27