Job Description

About Us:
At Macleod Trail Plastic Surgery, we bring together the expertise of four Royal College-certified plastic surgeons, supported by a hand-selected team of exceptional medical and administrative professionals. United by a shared mission, our team is dedicated to providing an unparalleled client experience and exceptional surgical results

.

This commitment to excellence has established us as one of the leading cosmetic surgery practices in Calgary and across Canada. To learn more about who we are and what we do, visit our website: www.macleodtrailplasticsurgery.ca.

We specialize in reconstructive and cosmetic surgery, medical injectables, and medical-grade skincare and procedures. We are currently seeking a full-time Medical Office Assistant to join our dynamic and supportive team.

Hours:

Monday-Friday, 8:30 am-4:30 pm

Start Date:

December 2025

Why You'll Love Working With Us

Professional autonomy:

We hire highly skilled, self-motivated individuals and entrust them to manage their responsibilities with minimal oversight.

Collaborative work environment:

Our culture is built on respect, support, and teamwork, fostering a professional atmosphere free from hierarchy or competition.

Commitment to growth:

We provide ongoing education and training opportunities to ensure our team remains at the forefront of medical procedures and patient care.

Discerning patient base:

You will work with patients who value expertise, personalized service, and exceptional outcomes.

What We're Looking For

Our ideal candidate:

Holds a Medical Office Assistant Diploma, including coursework in medical terminology. Is client-centered and shares our passion for providing the best possible patient care and experience. Demonstrates excellent written, verbal, and computer skills, with proficiency in Microsoft Office. Is discreet and maintains the highest standards of confidentiality. Brings a positive attitude, enthusiasm, and professionalism to the team. Has previous healthcare or Connect Care experience (preferred). Possesses strong phone communication skills, handling patient and professional interactions with warmth and accuracy. Experience with Nextech, and Connect Care is considered an asset.

Key Responsibilities

Answer phones with kindness, enthusiasm, and professionalism to ensure patient comfort and confidence. Communicate effectively with both cosmetic and reconstructive patients regarding treatments and appointments. Manage and respond to emails, web leads, and in-person inquiries from both Alberta Health Care and cosmetic patients. Act as a liaison for Dr. Humphreys, coordinating communication and care for his patients. Book, confirm, and reschedule consultations, follow-ups, and surgical appointments for all patient types. Counsel patients regarding upcoming appointments and procedures as needed. Manage Dr. Humphreys' calendar across multiple locations with accuracy and foresight. Identify and resolve scheduling challenges in collaboration with our nurse manager and hospital staff. Prepare, file, scan, and maintain accurate patient charts and billing records. Ensure accuracy in billing and data entry at all times.

How to Apply

Please read carefully. Only applications following the instructions below will be considered:

Submit your

resume

along with a

cover letter

that briefly outlines: Your relevant experience Why you believe you're the right fit for our team Your salary expectations
Due to the high volume of calls,

please do not contact the office by phone

. We will reach out directly to qualified applicants.

Thank you in advance for your interest.

Top of Form

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:

Company events Dental care Extended health care On-site gym On-site parking Paid time off Vision care
Work Location: In person