Job Description

Navigate Complexities. Create Change. Together. This is our purpose at CUPS

.

Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community.

Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly - we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through a compassionate lens, we afford every person dignity in their interactions with us. We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition.

The Opportunity

We are looking for

Medical Office Assistants

to join our

Clinical Team

at CUPS. We are currently recruiting for multiple positions.

The Medical Office Assistant (MOA) at CUPS is responsible for co-creating a caring, dignified, and trauma-informed experience for CUPS clients. You will play a crucial role in ensuring that clients accessing CUPS receive a comprehensive and holistic approach to their care. In addition to providing administrative clinical support, client navigational support, and data management within the health clinic, you will be a key member of the Care Coordination Community of Practice. You will work closely with staff within the health clinic, throughout the organization, and with external stakeholders to support CUPS clients, ensuring an integrated approach to service delivery.

This role at CUPS offers a dynamic entry point into a variety of healthcare support areas. You'll begin by supporting client care through answering phones, scheduling, and intake coordination. From there, your path can evolve based on your strengths as a team player or independent collaborator. MOAs have the opportunity to grow into roles such as walk-in clinic support, client service coordination within our interdisciplinary primary care team, or coordinating specialized referrals. Throughout your career at CUPS, we're committed to helping you develop and specialize in areas that align with your skills and professional goals.

Location:

Onsite, CUPS - 1001 10 Ave SW, Calgary

Reports to:

Team Lead, Health Clinic Operations

Contract type:

Permanent

Schedule:

Full-time, Mon to Fri,

40

hours per week

Starting hourly rate:

$23.88 - $24.82

Key Responsibilities

Coordinate the flow of clients and client information through the health clinics' multi-disciplinary teams and internal CUPS programming for the achievement of an integrated care experience for clients, including triage, facilitating assessments, referrals, and appointment scheduling. Develop and maintain a diverse scope of practice through rotation of coverage for all MOA duties throughout the clinic according to need and team schedule. Collect and manage client records, ensuring accuracy and completeness, following up with team members as required to acquire missing information. Accurately enter all required data points in all databases. Remain up to date on internal changes to programs, services, and personnel to ensure accurate care plan development and warm hand-offs of clients to colleagues. Actively participate in the multidisciplinary team's daily huddles as an expert in client care. Support or perform blood draws and specimen collection in accordance with CUPS clinical protocols and safety standards, and applicant's own skill level. Create an approachable, caring, and trauma-informed environment for clients accessing CUPS services. Contribute to the safety and wellness of clients, colleagues, and visitors by remaining up to date on CUPS health & safety protocols. Act as warden for client dignity by ensuring confidential client information is handled with the utmost care and respect in alignment with HIPA and CUPS privacy protocols & values.

Employment Requirements

Diploma in Medical Office Administration with 1 year's experience, or MOA Certificate and 2 years' experience in medical reception/medical office assistance.

What You Bring

1-3 years previous work experience in the social service sector preferred. Demonstrated experience providing first point of contact service to diverse variety of clients who may be experiencing mental health, addiction, poverty & trauma concerns. Previous experience working effectively within a multidisciplinary team.

Phlebotomy certification considered an asset.

Experience performing venipuncture and specimen handling in a primary care or community health setting considered an asset. Proficiency in Telus Collaborative Health Record (CHR) EMR database considered an asset.

Work Conditions

Exposure to trauma and emotionally complex cases. Exposure to infectious waste, diseases, and stressful situations. Regular walking, standing, lifting (min 35lbs.), and client mobility support. Use of computers and manual dexterity for clinical procedures.

Ready to Join Us?

Submit your resume and cover letter, including your salary expectations.

We thank all applicants for their interest; only those selected for interviews will be contacted.

Job Types: Full-time, Permanent

Pay: $23.88-$24.82 per hour

Expected hours: 40 per week

Benefits:

Casual dress Dental care Employee assistance program Paid time off RRSP match
Application question(s):

Tell us about your Diploma or Certificate in Medical Office Administration Do you have experience as a first point of contact for clients facing mental health, addition, poverty or trauma-related issues? Please share your experiences. What prompted you to apply to CUPS? Have you uploaded your cover letter? Please highlight your salary expectations.
Experience:

Medical Office Administration: 1 year (required)
Licence/Certification:

Diploma or Certificate in Medical Office Administration (required)
Work Location: In person

Application deadline: 2025-11-13