Job Description

Who We Are:

Symphony of Health Connections is an organization built and supported by health professional experts in cardiac / pulmonary clinical consultation and imaging, as well as experts who care for conditions that contribute to heart health.

Our vision is to focus on our patients' health values and goals, so we can provide clinical and emotional care to achieve sustainable health.

Our approach involves working closely with our patients and innovative imaging partner, EFW Radiology, to identify and address their unique challenges, prioritize prevention, and understand the Social Determinants of Health that are specific to everyone. Our organizational culture is built on authenticity, transparency, and adaptability, and prioritizes honesty, fairness, safety, collaboration, innovation, growth, support, and open communication.

Our team invites you to join us in creating healthy lives and strong communities by showcasing our model of care along with our inclusive culture of shared safety and purpose that makes Symphony of Health Connections a unique place to work.

Reports To

The Medical Office Assistant will report to the Clinic Manager or a designate.

Job Overview

We are looking for compassionate, respectful, thorough, tolerant, positive, and motivated individuals with potential to be strong problem solvers, to join us on a full-time or part-time basis. You will share roles and responsibilities and collaborate with other MOAs to carry out a variety of tasks related to supporting health professionals' work, patient communication, community referrals, and administrative activities that occur before, during, and after patient encounters/visits. In addition, the MOA will be responsible for managing communication and organizing documents, serving as a liaison between our internal team, external referring clinics/offices, patients, and other staff members.

Responsibilities and Roles

Reception & Clinical

Adheres to the established clinic practices and policies. Prepares patient charts in advance of their visit. This includes updating investigation results, preparing consultation letter templates, scanning necessary information and data, and other related documentation. Prepares daily workflow sheets. Accompanies patient(s) to the Care rooms, allows them to settle in and performs tasks, such as conducting resting ECGs, recording vitals, and others that may be necessary to prepare the patient for their consultation. Highlights any pertinent information that is specific to that patient. Schedules any necessary tests, referrals, or follow-up appointments. Finalizes the consultation process - e.g., editing, uploading, faxing.

General Clerical and Administrative

Receives, sorts, and distributes all mail, emails, faxes, and other forms of communication daily. Scans all documents into the appropriate electronic systems as per assigned office practice. Follows the clinic practice policies guided by the

College of Physicians and Surgeons of Alberta

"Standards of Practice" . Maintains an orderly patient record (typically electronic) Handles all patient-related information in compliance with the Health Information Act (HIA), Privacy policies and other applicable policies established by the clinic.

Communication

Proficiently utilizes Alberta NetCare, Accuro, and Microsoft Office systems, as well as any other relevant paper or electronic resources, for accurate data entry and retrieval. Demonstrates clear, effective, open, and honest communication skills, exhibiting kindness and professionalism when interacting with patients, health professionals, and staff members. Responds to phones promptly and returns voicemail messages efficiently to ensure continuity of patient care and safety. Discusses office-related issues and concerns in a timely and respectful manner.

Financial

Your role may involve performing billing for clinical services.

Qualifications

Completion of a recognized Medical Office Assistant program an asset. Current certification in Basic Cardiac Life Support (BCLS) would be an asset. At least 1- 3 years of experience in a medical office setting or related area.

Knowledge, Skills, and Abilities

Demonstrates outstanding customer service skills with a strong understanding of client care, including making a pleasant first impression, maintaining eye contact, smiling warmly, and providing care, comfort, and acknowledgment to clients. Has the ability to work well under pressure, multitask, and handle interruptions. Is willing and able to learn new tasks and responsibilities. Demonstrates the ability to collaborate effectively in a multidisciplinary setting. Exhibits a strong sense of initiative, responsibility, attention to detail, and adherence to protocols. Presents a professional appearance and demeanor. Exhibits a positive attitude and displays enthusiasm. Manages and prioritizes workload.

Physical Demands

The MOA will need to be able to manipulate equipment and perform fine motor tasks. The job may require extended periods of standing or sitting.

Working Conditions

The MOA will work in a clinical setting. They will be required to follow safety procedures and protocols to avoid exposure to bloodborne pathogens and other hazards.

Compensation and Incentives

Competitive salary commensurate with qualifications and experience Group benefits package, vacation, wellness days paid time off Near public transportation (C-Train & Bus) Parking Access to an on-site exercise gym Proximity to restaurants and other amenities - within walking distance
If you are excited to be part of a very different and innovative work environment with focus on providing value, we encourage you to apply to join our talented and committed team.

Please email us at talents@symphonyhealth.ca

Application deadline: OCt. 21, 2025

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.

We are an equal-opportunity employer and strive for equity, inclusiveness, and diversity in all our programs, practices, and people. We foster a culture of citizen-focused and safety for all where all positions comply and work in conjunction with the Vision, Mission, and Core Values of Symphony of Health Connections Ltd.

Job Types: Full-time, Part-time

Pay: $15.34-$23.10 per hour

Expected hours: 32 - 40 per week

Benefits:

Dental care Disability insurance Extended health care Life insurance On-site gym On-site parking Paid time off Vision care
Ability to commute/relocate:

Calgary, AB T3G 4P5: reliably commute or plan to relocate before starting work (required)
Application question(s):

How would you describe the ideal place of work that would motivate you everyday to go to work?
Education:

Secondary School (preferred)
Language:

Fluent English (required)
Location:

Calgary, AB T3G 4P5 (preferred)
Work Location: In person

Expected start date: 2025-02-21