Job Description

About Us

Shawnee Medical is a new, modern family practice dedicated to providing compassionate and comprehensive care to our community. Having recently opened our doors, we're excited to grow our team. We are looking for a dedicated and professional Medical Office Assistant to play a key role in creating an exceptional patient experience.

The Opportunity

As an MOA, you will be the heart of our clinic's operations. More than just an administrator, you will be the face of our clinic--a friendly and proactive individual dedicated to creating a welcoming and comfortable atmosphere for every patient. This role is ideal for both experienced MOAs and enthusiastic new graduates eager to start their career in a supportive environment.

Key Responsibilities

Greet patients warmly, manage the check-in/check-out process, and handle patient inquiries. Maintain a clean, organized, and welcoming reception and waiting area. Schedule and confirm patient appointments via phone and email. Measure and record patient vital signs (e.g., blood pressure, temperature, height, weight). Perform basic in-office laboratory tests, such as urinalysis. Manage and maintain patient electronic medical records (EMR) with a high degree of accuracy and confidentiality. Process Alberta Health (AHCIP) and third-party/private billing. Manage incoming communications, including phone calls, faxes and emails, directing them as needed. Prepare and maintain examination rooms, procedure rooms etc. ensuring they are stocked and clean. Scan, upload and file patient documentation and test results. Handle confidential patient information in compliance with privacy legislation.

Qualifications & Skills

Required:

Medical Office Assistant Certificate or Diploma from an accredited institution. A passion for patient care and a strong desire to learn and grow.

New graduates are welcome and encouraged to apply! We are willing to train the right candidate.

Preferred:

Proficiency or familiarity with

Ava EMR

is an asset. Experience in a clinic setting (including practicum experience) is a bonus. Previous work experience in a

family practice

environment is helpful but not required.

Skills:

A genuinely friendly, empathetic, and professional demeanor with a patient-first attitude. A proactive and resourceful approach to problem-solving and taking initiative. Exceptional communication and interpersonal skills with a patient-first attitude. Strong organizational skills and the ability to adapt in a fast-paced environment. Excellent attention to detail and a commitment to accuracy. A positive, collaborative and team-oriented mindset.

How to Apply

If you are a motivated individual passionate about starting or continuing your career in healthcare, we encourage you to apply!

Please submit your resume and a brief cover letter.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Full-time, Casual

Pay: $18.00-$20.00 per hour

Expected hours: 40 per week

Benefits:

On-site parking
Application question(s):

Have you used Ava EMR before? Besides English, are you fluent in any other languages? (This is not a requirement but is considered an asset. Please list them below.) Are you comfortable performing clinical duties, including taking patient vitals and conducting in-office urine tests? Our clinic is focused on creating a positive and welcoming space for patients. In 1-2 sentences, what is one thing you would do to make a patient feel comfortable? What is your level of professional proficiency in English? Do you have a Medical Office Assistant (MOA) certificate or diploma from an accredited Canadian institution?
Work Location: In person