Job Description

About Us

At the Calgary Drop-In and Rehab Centre (the DI), we are dedicated to serving our community with kindness. Our mission - to work with community to end homelessness, one person at a time - goes beyond providing immediate support; we strive to create an environment where individuals can regain their confidence and rebuild their lives.



We are more than an emergency shelter.



Our dedicated team of staff and volunteers work tirelessly to ensure that everyone who walks through our doors feels welcomed, respected, and valued. What sets us apart is our holistic approach to support. We offer not only safe and comfortable accommodation and meals but also access to essential resources such as health and recovery services, and housing supports.



All of our programs, including emergency shelter, are low-barrier, trauma-informed, housing-focused, and recovery-oriented, aimed at supporting Calgary's most vulnerable citizens. And our doors are always open.

Department:

Health & Recovery Services Job Category: Salary

Reports To:

Team Lead, Recovery Oriented System of Care Position Type: Full-Time

Direct Reports:

N/A Schedule: 1.0 FTE 40 hrs/week

Indirect Reports:

N/A Location: Main Building



Position Summary



Reporting to the Team Lead, Recovery Oriented System of Care, the Medical Office Assistant (MOA) & Unit Clerk (UC) are vital parts of the integrated Health & Recovery Services team at the Calgary Drop-In Centre. This position will be a full-time (1.0 FTE, 40 hours/week) role, split between the two programs within the Recovery Oriented System of Care department, which consist of the Withdrawal Management and Recovery Transitions programs. This division of duties allows for seamless and integrated care across all programming.



The Medical Office Assistant (MOA)will operate within the Recovery Oriented System of Care (ROSC) programs and be assigned duties such as coordinating client services, managing the physical environment of the clinic, and facilitating communications between clients, clinicians, nurses, pharmacies, and external care providers. The MOA will work closely and collaboratively with the DI's internal healthcare providers in the Urban Response programs, as well as the Physicians from The Alex's Outreach Clinic, pharmacy team from Mint Health + Drugs, and multiple other key stakeholders and community partners.



The Unit Clerk (UC) will be assigned tasks to support the clients' recovery journeys, including (but not limited to) receiving referrals requesting admission into the programming, triaging those referrals based on participant eligibility, bed availability, and other factors, determining whether or accept and admit the party or decline the referral based of the triage process and collaboration with other team members of the Recovery Oriented System of Care programming, communicating with the referring agency, and coordinating the admission process and logistics.



Time Commitment



40hours per rotation; with 5days on and 2days off. Some unusual hours may be required from time to time as the need arises. These hours may be altered at the discretion of management.



Job Duties

Medical Office Assistant (MOA):

Collaborate and communicate regularly, both electronically, via telephone, and in-person, with team members of the Urban Response programming as well as organizational partners from external service providers from The Alex Physician Outreach Clinic, and Mint Health + Drugs pharmacy, as well as other external service providers to ensure coordinated access to care for clients of the ROSC programs that require health service Possess ability to conduct, for the benefit of triage and as part of care pathway, a medical history and client interview, as well as assess and document key vital statistics Cleans and sterilizes beds and instruments following universal precautions and best practice guidelines after client care provision Support care practitioners in day-to-day clinical care of clients As requested by a physician or other clinical staff, obtains reports, consultations, diagnostic imaging results, health records, etc. from various care providers and institutions Answers the telephone, screens and relays messages to patient and staff, greets and directs patients Provides data entry, photocopying, faxing, and filing services Coordinates patient care through the clinic Shares information gathered from patients with appropriate team members to assist in more comprehensive care of the patient Schedules patients for tests and follow up appointments

Unit Clerk (UC):

Coordinate and confirm with external recovery-oriented centers internal clients' status on waitlists and/or date of intake/admission into programming Act as first point of contact for all external service providers referring potential program participants - receive referrals, review information provided and determine whether or not the individual meets program criteria, triage referral based on bed availability and other factors as determined by leadership, confirm or decline referral, communicate referral status to sending agency, and coordinate intake/admission logistics, as necessary Communicate incoming admissions to Recovery Transitions program to assigned Social Worker, as well as document same Contribute to ongoing data collection and management efforts through management of the My Recovery Plan(MRP) waitlist feature, compiling program records such as group attendance reports, contribute to daily occupancy reporting, and other data management activities, as assigned by leadership Participate in daily Clinical Rounds to help coordinate admissions and discharged to and from both the Withdrawal Management and Recovery Transitions programs, ensuring maximum efficiency with bed management Data entry, photocopying, faxing, and filing services as required Manage incoming phone calls and monitor voicemail accounts, acting upon and redirecting messages as appropriate

Expected Duties in Dual-Role:

Maintain a high-level of competency in EMR use - includes scheduling, information entry, use of assessment tools, data management, document management, and all other functions required for care provision at the DI Maintain a high-level competency in Guestbook Database use - the DI's internal client data base. This would include data entry, data management, and all other functions required for care provision and reporting at the DI Be responsible for data entry, management of information within EMR, including patient profiles, patient panels, and all functionality of EMR platform. This may include tasks such as referral tracking, appointment booking, document management within the EMR, and physician scheduling. Other tasks may be assigned from time to time according to agency need Strong commitment to working with individuals living with severe and persistent mental illness and addictions Strong skills in health promotion and illness prevention Participate in team and staff meetings, as well as professional development opportunities

Required Competencies



Medical Office Assistant, Hospital Unit Clerk, or Nurses Aide Certificate preferred. Proof of completion required(if applicable). Minimum two years' experience in a medical office environment if no formal education in the field. Satisfactory Criminal Record and Vulnerable Sector Check - dated within the last 6 months. Copies required. Knowledge of medical terminology. Excellent computer skills. Knowledge of community-based support services is considered an asset. Knowledge of harm reduction philosophy and recovery and/or social capital an asset. Ability to manage multiple conflicting priorities. Ability to pay attention to detail. Strong written and verbal communication skills. Ability to work with a marginalized population that struggles with homelessness and comfortable working with individuals actively using substances and potentially under the influence of substances. Ability to work independently and effectively with members of a multi- disciplinary team. Awareness of HIPA and FOIP. A genuine commitment to the mission, vision, values, and work of the agency.

Working Conditions

The individuals we serve are experiencing homelessness or precarious housing and may also be facing substance use disorders and/or mental or physical health challenges. Many have a history of significant trauma.These experiences can influence their interactions with both staff and one another. By recognizing these behaviors as responses to past experiences, we are able to engage with our guests in a manner that is empathetic and respectful.



This role may involve high-stress situations that require resilience, compassion, and composure. At the DI we are deeply committed to the well-being of our staff, implementing policies and providing resources that support both physical and psychological safety, as well as mental health. We address the immediate challenges faced by our team to provide the highest level of support as well as the cumulative impacts of this vital work. By prioritizing staff well-being, we empower our team to provide the highest level of support to those in need, fostering a culture of care and understanding throughout our organization.



While the work is demanding and requires a strong commitment, those who are drawn to this field often find it to be one of the most impactful and rewarding careers they can pursue. It's about making a difference - one person at a time.



Although the DI is a smoke-free work environment, there may be occasional exposure to secondhand smoke from designated smoking areas nearby.

Why the DI?



The DI aims to be an "Employer of Choice" and affords each employee an opportunity to help make a real difference in our community, and more importantly in the lives of those who rely on our services. We take great care in hiring the right people who fit, and who share our outlook on the value of people. We believe in living our values in every work we speak and in every action we take, and we want people who share this commitment.



Our Culture

Our values form the cornerstone of our culture:

RESPECT:

Our actions honour the rights, differences, and dignity of others

COMMUNITY:

Through collaborative partnerships, we work together as a team, building inclusive communities

KINDNESS:

We accept each person's uniqueness with compassion and empathy

WELLNESS:

We promote, provide and support holistic wellbeing

ACCOUNTABILITY:

We operate with transparency and integrity in both our relationships and our commitments.

What we Offer



Staff at the DI enjoy competitive compensation packages, including employer-paid benefits depending on role and employment type.

Some of the employer-paid group benefits include:

Vacation days Sick days Wellness days Extended Health & Dental coverage Employer Matching RRSP Program Homewood EFAP Life Insurance and Accidental Death & Dismemberment (AD&D)

Employees will be enrolled in Long-Term Disability and Critical Illness insurance, paid for by the employee. This is mandatory and may not be opted out of.



Benefits are based on employment type and usually available on the 1st of the month following your start date. If you are successful in obtaining employment with the DI, Human Resources will discuss your eligibility for benefits with you.



Vulnerable Sector Check



A satisfactory vulnerable sector clearance is require prior to resumption at the DI.



Alberta Living Wage Employer



The DI is an Alberta Living Wage Employer. This means we are committed to paying our employees a living wage that allows them to meet their basic needs and participate in their communities. A living wage is different from minimum wage in that minimum wage is mandatory and the same throughout the province while a living wage reflects what people need to cover the actual costs of living in their communities. Payment of a living wage is a voluntary commitment from employers to go beyond the minimum. Visit https://livingwagealberta.ca/living-wage/ to learn more about the living wage.



The DI is an equal employment opportunity employer. We are committed to and support equal employment opportunity for all individuals without regard to race, religion, color, national or ethnic origin, gender, age, sexual orientation, gender identity, disability, or veteran status.



If you are an applicant in need of accommodations or special assistance throughout the interview process, please submit a request by email to hr@thedi.ca.