Job Description

Company description

We are an Integrated medical clinic. We designed a tightly-knit, team-based approach to health care and manages complex chronic health conditions. We care about our employees' health and well-being. We prioritize transparency, accountability, team-work and relationships.

Job description

As a Part-time (10-12hrs per week)

Patient Services Coordinator

, you will be a point of contact for our patients. You will be an ambassador for our facility and brand.

As the Part-time (10-12hrs per week)

Lab Coordinator

, you will facilitate in-house blood draw requirements for specialty lab tests, monitor patient test fulfillment, and support patient test fulfillment.

Total 20-25hrs per week to start. Progressing to full-time as required.

Reports to:

Office manager

Administrative Duties

Update, manage and work with patients & staff to create schedules Answer and relay emails and phone inquiries. Scan and file medical documents in a timely and appropriate manner-- notify appropriate staff for review International/domestic shipping

Lab duties

Drawing blood from patients

using proper technique and following safety protocols. Collecting and preparing other specimens (e.g., urine, swabs etc) according to standard procedures.

Fill and prepare laboratory requisitions.

Properly managing patient samples and storing or transporting them under correct temperature conditions to maintain integrity. Inventory management (Coordinating clinical supplies, testing kits, medical equipment, etc) Liaise with third-party test suppliers to ensure proper test protocols are maintained.

Fulfillment of lab and test services

Customer Service Duties

Greet patients at the front desk, direct intake, and manage patient flow. Answer incoming phone calls, fulfill patient requests & questions, book appointments, and update scheduling systems. Knowledge of our services & products Amicably handle complaints & grievances Keep records of customer interactions, transactions, comments, and complaints Communicating and coordinating with colleagues as necessary Ensure customer satisfaction and provide professional customer support

Medical Office-Related Duties

OHIP Billing Jane EMR clinic inventory integration

Skills

Written and verbal fluency in English. Computer operation, word-processing, and spreadsheet utilization. Maintain proper office deportment, attitude and hygiene. Familiarity with

EMR systems

(Jane) Familiarity with CPSO standards & regulations Interpersonal relationship building; conflict resolution; attention to detail; awareness of personal needs of yourself and others Intellectual & cultural sensitivity. Good memory retention Familiarity with communicating on social media platforms Attention to detail to task completion A sense of humour is a plus!
Job Types: Part-time, Permanent

Pay: $24.00-$28.00 per hour

Expected hours: 20 - 25 per week

Work Location: In person