Job Description

Janssen-Ortho Inc. is recruiting for a Medical Information Lead in the Neurosciences & Pulmonary Hypertension Therapeutic Areas to be located in Toronto, Ontario.

The Medical Information Lead (MIL) is a customer-oriented product knowledge and therapeutic area expert who provides high-level clinical dialogue and support to healthcare professionals (HCP). The MIL provides scientific insights and actively participates in cross-departmental teams, initiatives, and business strategies. They apply their product and disease expertise to conduct training sessions on scientific/product knowledge, and peer review medical and promotional/sales materials for accuracy. They take the lead in analyzing data and trends, participate in process improvement initiatives, and proactively provide innovative solutions to optimize medical information delivery to customers. They also partner with the Patient Value Team and the Medical Affairs Integration team to actively support and execute on their respective therapy area business strategy.

Key Responsibilities:

• Provide Scientific, Product/Therapeutic Area, and Disease State Subject Matter Expertise to Internal and External Customers
• Develop and deliver verbal and/or written communication of researched medical/scientific information to HCPs and consumers in response to unsolicited requests.
• Develop and execute MI business plan that summarizes marketplace dynamics & corresponding tactics, and highlights opportunities to accelerate the business.
• Proactively develops and maintains standard local scientific responses (LSRs) and innovative assets.
• Interpret, contextualize, and disseminate relevant, published and unpublished data to internal business partners and cross-functional teams (e.g. Sales & Marketing, Market Access, Regulatory Affairs, Medical Affairs)
• Analyze and evaluate voice-of-customer data and MI trends and provide key insights and metrics to applicable internal business partners.
• Shape and advise business strategy through active participation on cross-departmental therapeutic meetings/processes
• Collaborate with key external partners, (as applicable), in the management of marketplace issues as well as to optimize unsolicited medical information delivery to customers.
• Collaborate with internal business partners on the development, review, approval, and implementation of promotional material, scientific presentations, corporate communications, and patient education projects.
• Develops and delivers training as required to business partners, including the Medical Information Call Center (MICC), on disease and product specific knowledge and Medical Information processes and resources.
• Identify and report adverse events and product complaints for Janssen marketed products according to internal procedures and timelines established in SOPs.
• Generate and communicate customer insights through analysis of medical information requests (MIRs)
• Provide Medical Information booth support at major scientific meetings.
• Provides occasional after-hours support for emergency calls as well as legacy and promoted products in addition to back up support as needed.

Departmental Shaping and Process Excellence:

• Develop and execute the MI launch readiness plan and actively participate on cross-functional business teams for product launch and/or accelerated growth to ensure integration with overall brand launch readiness plan.
• Actively contribute to departmental, local and/or global Medical Information projects that provide innovative solutions to optimize and enhance deliverables to external and internal customers.
• Active participant in MI strategy development and implementation, as applicable.
• Provides timely and accurate data capture in applicable MI systems; ensures data integrity.
• Actively participates in appropriate knowledge exchange and sharing of key MI processes, lessons learned and process efficiencies.

Qualifications

Education:

• Bachelor\'s degree in Pharmacy or another healthcare profession, or a degree in Life Sciences required; advanced graduate degree a strong asset (MSc, MD, PhD, PharmD)

Relevant knowledge and experience:

• Minimum 2 years pharmaceutical industry and/or relevant experience required
• Demonstrated skills in leadership, critical thinking, and management of multiple priorities required
• Experience in a Medical Information department, and/or a regional or hospital drug information centre, and/or in a healthcare setting is strongly preferred
• Bilingualism in English and French an asset
• Strategic approach & ability to partner with multiple stakeholders through leading without authority
• Creative, problem solver, and innovator
• Project Management experience and/or certification an asset
• Familiarity with regulatory and healthcare compliance guidelines/policies
• Ability to facilitate and teach adult learners through principles of adult learning

Technical competency requirements:

• Proven ability to verbally communicate scientific information to HCPs
• Able to research, interpret and translate complex scientific information into professional communications to HCPs and business partners
• Superior attention to detail and data accuracy
• Strong communication (verbal, written) and presentation skills
• Proven track record to work independently and with cross-functional teams
• Working knowledge of relevant software programs (e.g., Microsoft Office, Adobe, Salesforce, VeevaVault, Qlik, etc.)
• Ability to travel up to 5%, both domestic and international, based on the needs of the business

Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.

Johnson & Johnson