Job Description

75 bi-weekly (12 hour shift work; days, nights, evenings, weekends; rotating)
Salary CG 29 ($26.54 - $29.48)
Competition Number 2023005586
Posted Date 7 September 2023
Closing Date 14 September 2023

About Us
Newfoundland and Labrador Health Services (NL Health Services) brings together five former separate health entities - Eastern Health, Central Health, Western Health, Labrador-Grenfell Health, and the Newfoundland and Labrador Centre for Health Information. The creation of a provincial health authority was announced following recommendations from Health Accord NL.

NL Health Services is responsible for delivering health and community services to more than 528,000 people living in Newfoundland and Labrador and employs over 21,000 people. NLHealthServices.ca

Job Summary
The position of Medical Communications Officer (MCO) works within in the Medical Communications Centre (MCC) with accountability to ensure coordination and balanced ambulance coverage to all communities within the designated coverage area. The MCO provides rapid response to requests for Routine, Emergency, and Non-Emergent Ambulance service, as well as coordinating the Flight Team and the Provincial Air Ambulance program. The MCO will work independently under the policies and guidelines of Eastern Health, reporting directly to the Operations Supervisor.

Job Demands
By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to):
Occasionally lifts or moves objects weighing less than 25 lbs.
Regularly required to sit at a workstation for extended periods of time.
Constantly uses fine finger precision work while working on a computer.
Auditory demands include multiple phone lines ringing, listening for radio transmissions from ambulances, which have to be time stamped and entered into the computer, and background talking from other dispatchers and staff.
Alertness and concentration are required when performing emergency medical dispatch work. Higher than normal levels of attentiveness or alertness for the health and safety of others is required at all times.
Time pressures, interruptions, deadlines and lack of control over work pace are experienced when dealing with medical emergency dispatching and responding to 911 calls, listening to radio transmissions from ambulances and entering information into the computer.

Job Qualifications
Completion of a recognized/approved Emergency Medical Dispatcher (EMD) certificate with the National Academy of Emergency Medical Dispatchers (NAEMD) is required.
Completion of Health Care Provider (HCP) - CPR is required.
Completion of a recognized/approved Medical Terminology course is required.
Successful completion of a CritiCall Aptitude Test is required. Testing will be administered by the Employer.
Knowledge of the general geography of the St. John\'s Metro and surrounding areas, including, but not limited to, major streets, highways, public transit, hospitals, and primary medical facilities is required.
Knowledge of Microsoft Windows in a multi-screen computer environment is required.
Demonstrated ability and dexterity in handling call-taking and dispatching functions using computer aided - dispatch, multi-line telephone, and radio communications systems is required.
Demonstrated ability to define and carry out priorities as identified.
Demonstrated ability work efficiently and effectively in a multi-tasking high stress environment is required.
Demonstrated sound and rapid decision-making ability under stressful conditions is required.
Demonstrated effective interpersonal communications and customer service skills to deal with the public and co-workers is required.
Demonstrated strong critical thinking, decision making, and problem-solving skills is required.
Demonstrated excellent verbal and written communication skills and the ability to communicate effectively in English is required.
A satisfactory record of work performance is required.

*If medical terminology is not current, a medical terminology test may be administered by the Human Resources Client Services Department.

Employees, to review your attendance record please refer to your employee portal on the Intranet for details. The attendance record is only available to employees who are currently in positions that accumulate sick time.

If this is an internal posting only, only applicants of the Eastern Health NAPE HS Regional Bargaining Unit will be considered. If this is an internal and external posting, all applications will be accepted and preference will be given to those qualified candidates who are internal to the Eastern Health NAPE HS Regional Bargaining Unit.

Apply online at https://employment.easternhealth.ca

Upon successfully applying for a vacancy then you will receive a confirmation email. If you do not receive this email please contact Recruitment 777-7777 ext 5-2 immediately

To become a part of our team, please submit an up to date resume/cover letter or application form online, clearly demonstrating how you meet the required qualifications. Include your current mailing address, day-time contact number, e-mail address, competition and employee number if applicable.

Contact Information for Recruitment Related Inquiries:

Telephone: (709) 777-7777 (5-2) or 1-800-563-3693
Email: employment@easternhealth.ca. Applications/resumes are not accepted at this email address.

If you are no longer interested in the position, you can withdraw your application by emailing employment@easternhealth.ca as soon as possible.

Eastern Health is committed to inclusive and barrier-free recruitment, selection, and onboarding processes. We will be happy to work with applicants requesting support during the process. If you have any questions, feel free to contact our Recruitment Line at 777-7777 press 5 then press 2 (long distance 1-800-563-3693) outlining how we can help.

EXTERNAL APPLICANTS: We thank all applicants for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to provide a satisfactory Certificate of Conduct from the RCMP or local Police (Vulnerable Sector Check may be required), educational documents, registration/licensure if applicable and Social Insurance Number.

Eastern Health