Job Description

Position Title: Technical Support Analyst (40 hrs. per week)
Division: Digital and Innovation
Reports To: Manager, Infrastructure Services
Salary Range: $ 61,847- $67,967 Location: Toronto, Yonge & Eglinton (hybrid work) TVO Media Education Group is a social impact charity at the intersection of digital learning, journalism, and immersive storytelling. As creators of award-winning content, we inspire learning that changes lives and enriches communities
What\xe2\x80\x99s in it for you When it comes to learning, we walk the talk: it\xe2\x80\x99s the cornerstone of everything we do, and each one of us invests deeply in our own learning while elevating each other\xe2\x80\x99s knowledge \xe2\x80\x93 whether through peer-to-peer learning, workshops or lunch & learns. You\xe2\x80\x99ll work with folks who are thrilled and driven by the digital learning and media landscapes. Roll up your sleeves and work cross functionally with great teams where collaboration is the beating heart of all that we do. We\xe2\x80\x99re a tight-knit community and we\xe2\x80\x99re just the right size, meaning that you\xe2\x80\x99ll get to meet and work with people from across our organization, at all levels \xe2\x80\x93 the ones who have been here for 10 months, 10 years, and well beyond. Maybe you\xe2\x80\x99ll even get to meet Polkaroo. Who we are TVO Media Education Group has embarked on an ambitious transformation as part of our new strategic vision. We know we are a better organization when we honour our commitments, when we thrive with diverse voices, when we value bold thinking, and embrace change. We understand and celebrate that we are better, together. We are proud and thrilled to be named a Greater Toronto Top Employer of 2023! This is a testament to the incredible work we do, every day, and the impact that we have on the lives of Ontarians. However, you jump in with us, you\xe2\x80\x99ll join a team of good people who are constantly inspired and challenged to do great work. Join us on our journey as we go from great to greater. TVO Media Education Group is funded primarily by the Province of Ontario, and is a registered charity supported by thousands of sponsors and donors. Find and follow us on: YouTube (@TVO), Twitter (@TVO), Facebook (@TVO), and Instagram (@WeAreTVO). The opportunity The Media Technical Support Analyst is a vital role in leveraging TVO\xe2\x80\x99s digital first initiatives. This opportunity will ensure that our employees are nimble and efficient by providing them with the tools and technical support that they need as we move towards new technologies and cloud computing platforms. The successful candidate will create, maintain, and enhance end user infrastructures with a focus on studio and post-production technologies. The infrastructure is physical and virtual, on-premises, in the cloud, and at other third-party premises. You will deploy hardware and software tools, provide second level technical support, and ensure secure, sustainable, and cost-effective solutions. This translates to the installation and configuration of audio/video equipment based on Windows and Apple platforms. How you will make an impact

• Installation and configuration of different systems, devices, instruments, and electronic equipment used in the operation of a multi-media studio
• Occasional travel within Ontario to support TVO Today Live events
• Testing and checking of audio/video equipment, streaming devices, networks, media asset management, transcoders, and all other audio/video equipment
• Develop, maintain, and deploy OS images to new Mac and Windows computers
• Configure and deploy mobile devices and peripherals used in field-based content creation
• Perform on-site and remote analysis, diagnosis, and resolution
• Create and maintain documentation as it relates to the above technologies
• Maintain electronics devices inventory and perform asset management
• Translate business requirements into technical solutions
• Document Standard Operating Procedures (SOP) and suggest workflow improvements
• Script in PowerShell to automate such tasks as data transfer and software deployment

What you will bring to TVO

• Bachelor\'s Degree or College Diploma in a relevant field

• Between three and five years of Broadcast Media based IT experience in an enterprise environment
• Expertise in the following
  • Digital Media concepts, audio and video transcoding, different video file formats
  • Understanding of TV playout automation, video production switchers
  • Experience with Streaming services
  • Ability to read, write and understand signal flow diagrams
  • Latest Microsoft Windows and macOS platforms
  • Latest Android and iPhone platforms
  • Automated deployment methods
  • Network Fundamentals
  • Cyber Security

• Excellent communication skills
• Self-starter, with ability to work effectively both independently and as part of a team
• You live our values: we value bold thinking, we embrace change, we thrive with diverse voices, we honour our commitments, we\'re better together

Helpful Certifications:

• Electronics Engineering Technology program
• Electronics Technician
• Audio/Video Specializations
• Microsoft Certifications

We invite you to submit your application by March 06, 2023 at 5:00 p.m. Not sure you have everything we\xe2\x80\x99re asking for, but know you can make a big impact? Tell us your story and we will be happy to consider you. To learn more about us and our culture, please visit us at https://www.tvo.org/about/work-at-tvo. TVO is an equal opportunity employer and is committed to an inclusive, equitable, and accessible workplace where all employees feel valued, respected, and supported. We believe that the diversity of our team strengthens our ability to develop creative solutions and products that are reflective of the communities in which we serve across Ontario. At TVO, we recognize the importance of using anti-oppression practices, both within our organization and in our content. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process (e.g., including alternate formats of materials, accessible meeting rooms). If you are seeking accommodations during the application or interview process, please advise us as soon as possible so that appropriate arrangements can be made by sending your request to accommodations@tvo.org.