Job Description

Organizational Unit
University of Victoria -> VP Finance and Operations -> University Systems
Location
University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)

Posting Close Date
27 July 2025
Please note that positions will close at 4 p.m. on the closing date.
FTE
1.0
Salary Grade
$60,120.00 - $78,155.00
Additional Posting Information
N/A
Salary posted will be pro-rated based on FTE and achieved as per the collective agreement, if applicable.
Classification
SG6
Employee Group:
PEA - Regular
# of Hires Needed
1
Category
Information Technology
About this Opportunity
The University of Victoria is one of Victoria's largest employers and one of Canada's best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria's diverse academic programs, world-class research and commitment to civic engagement.


The Media Services team is looking for a Media Consultant who is passionate about providing excellent customer service. You bring your knowledge and skills to support our diverse clients' needs for videoconferencing, teaching, and research. You share an enthusiasm for new technology as well as continuous learning and improvement. Your values of teamwork and accountability underpin your mentoring of colleagues and delivering of tutorials to staff and clients. Media Services facilitates the technology behind high-profile events including livestreaming convocation, running AV for VIP lectures, and supporting special events like Orange Shirt Day.

The salary range for this position is:

Recruitment range: $60,120- $66,270

starting salary determined by the PEA Collective Agreement.

Performance range: $78,155

salary range ceiling is available through annual performance increases. Job Summary
University Systems serves a diverse client base including students, faculty and world-renowned researchers. We consist of three major units: Academic & Administrative Services, Infrastructure Services, and UVic Online, all working together to provide computing, communications and technology in support of the university's learning, teaching, research and administrative activities. We exist in a complex work environment where we must effectively navigate varied, cutting edge and ever-changing technology, and information security and privacy issues, in order to be the best information systems organization in the Canadian university system.


Reporting to the Team Lead, Media Services, and working under the guidance of the Associate Director of Client Technologies, the Media Consultant supports campus clients in their use of information technology resources, providing day-to-day support of videoconferencing facilities and academic classroom technology used for learning, teaching and research. The Media Consultant works to ensure success and progress of equipment during sessions, troubleshooting to resolve and report on issues.


This position is also responsible for knowledge sharing with clients, delivering tutorials to clients, providing support and training to other staff and developing or contributing to related resources and guidelines. The Media Consultant contributes to the development and fosters the growth of videoconference resources and expertise.


The Media Consultant will also provide supplementary staffing delivering other university services including webcasting, video recording, and video production on an as needed basis. The duties and responsibilities of this position will require the successful applicant to work varied shifts to staff videoconference sessions outside of normal business hours which are Monday-Friday 8:30-4:30.


Job Requirements
The successful candidate will have a related University undergraduate degree and at least one year of experience. Equivalent combinations of training, education and/or experience may be considered.

Experience and knowledge requirements:

Proven customer service experience Experience supporting videoconference sessions, live webcasting, and video recordings Knowledge of current videoconferencing, webcasting, and video recording and production applications Working knowledge of Microsoft Office applications: Word, Excel, PowerPoint, and Outlook for email and calendaring.

Competency requirements:

Strong communication skills, both written and verbal Ability to interact with campus clients in a tactful, objective and respectful manner Ability to build and maintain productive working relationships with clients Ability to work independently and collaboratively in a team environment Excellent technical analytical, critical thinking and problem solving skills

Assets:

Adobe Final Cut Pro X Adobe Creative Suite Familiarity with Zoom Meetings Platform (or similar platform)

Territory Acknowledgement:

We acknowledge and respect the L?k?????n (Songhees and X?seps?m/Esquimalt) Peoples on whose territory the university stands, and the L?k?????n and WSANE? Peoples whose historical relationships with the land continue to this day.

Equity Statement:

UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups.


Read our full equity statement here: www.uvic.ca/equitystatement.

Accessibility Statement:

If you anticipate needing accommodations for any part of the application and hiring process contact: uviccareers@uvic.ca Any personal information provided will be maintained in confidence.

What UVic Offers:

To learn more click here