Job Description

Role:

MDM Engineer - (Mobile Device Management) (Enterprise Device Management)

Location:

Toronto

:

Job Summary The Mobility MDM Engineer is responsible for the design, deploy-ment, and management of mobile device management (MDM) solutions across the enterprise. This role ensures secure, compliant, and efficient operation of mobile devices including smartphones, tablets, and laptops, supporting both corporate-owned and BYOD environments. Key Responsibilities Engineering Deployment- Architect and implement MDM solutions using plat-forms like Microsoft Intune, JAMF Pro, or Workspace ONE.- Manage lifecycle of mobile devices (iOS, Android, Windows) including provisioning, enrolment, and decommissioning.- Develop and maintain PowerShell scripts and automation tools to streamline device management. Security Compliance- Configure and enforce security policies including encryption, conditional access, and app whitelisting blacklisting.- Collaborate with IT Security to ensure compliance with internal and external regulations (e.g., GDPR, HIPAA).Support Troubleshooting- Provide Tier 23 support for escalated mobile device issues.- Conduct root cause analysis and document resolutions for recur-ring problems. Monitoring Reporting- Monitor device health, usage, and compliance through dashboards and analytics.- Generate reports on device performance, security posture, and user activity. Collaboration Enablement- Work closely with infrastructure, network, and application teams to ensure seamless integration.- Train end-users and IT staff on mobile device usage, poli-cies, and troubleshooting. Required Skills Qualifications Technical Expertise- 5 years of experience in MDMUEM environments.- Proficiency in PowerShell, Active Directory, Azure Services, and VPN configurations.- Strong understanding of mobile OS architectures (iOS, Android, Win-dows).Education Certifications- Bachelors degree in Computer Science, Information Technology, or related field.- Preferred certifications Microsoft Certified Mobility and Security, CMDSP, Comp-TIA Mobility. Soft Skills- Excellent troubleshooting and documentation skills.- Strong communica-tion and interpersonal abilities.- Ability to work independently and collaboratively in a fast-paced environment. Preferred Experience- Experience managing Apple Business Manager and Android Enterprise environments.- Familiarity with enterprise mobility strategies and remote device solu-tions.- Exposure to Dev SecOps practices and automation frameworks.