Job Description

MD Marine Insurance provides a progressive working environment with excellent opportunities to grow within our organization. We focus on those candidates whose values and work ethics make them an excellent fit for our team.At the heart of our culture, you'll find a comprehensive program of training, collaboration, and ongoing mentoring that encourages our team members to continuously develop their careers in insurance.Are you looking to take the first step in advancing your career and being a critical member of a dynamic team? If so, we'd like to meet you.JOBSeeking unique individuals to become marine insurance experts who consistently deliver exceptional underwriting support to our broker partners. This position shift is 12:00pm to 8:00pm.DUTIES AND RESPONSIBILITIESUnderwriting & Customer Service Identify, address and resolve broker inquiries and problems regarding the NauticLife, product, underwriting guidelines and online quote tool Interpret policy wordings to accurately address coverage questions Understand product benefits and limitations to effectively promote the product Answer 80% of phone calls in 20 seconds Less than 5% of calls missed/dropped after 20 secondsProcessing

• Process renewals, new business, endorsements, cancellations and reinstatements in the appropriate systems in accordance with approved processes
• Handle incoming paperwork and requests in accordance with service level agreements
• Maintain database of policyholder information

Follow-ups Respond to brokers in a timely and professional manner, follow up on outstanding documents as required 99% of email/faxes/mail requests responded to within 2 business days 100% of voicemail returned by the end of the business day on which it was receivedOther projects

• Projects as assigned by the management team
• Attend courses to further work related education and complete job related self-development

COMMUNICATIONExternal

• Brokers
• Aviva employees

Internal

• All employees

JOB REQUIREMENTSEducation Level

• Grade 12 High school education
• Post-secondary level education

Computer Skills

• MS Office applications
• In-house policy management systems
• Company/Insurer management systems

Key Knowledge, Skills and Abilities

• Multi-tasking
• Organization/Time management
• Problem solving
• Effective listening
• Policy interpretation
• Positive attitude

Working Conditions

• Office environment

COMPETENCIESOrganizational Commitment

• Acts to support the company's mission and goals. Puts the needs and goals of the company before one's own needs.

Industry Awareness

• Remains constantly aware of changes in the insurance and marine industries, and uses this awareness to help the company evolve to work effectively in changing times.

Teamwork

• Works effectively and efficiently in a team environment. Encourages others to see the value of teamwork, and supports group decisions even if they differ from one's own point of view.

Relationship Management

• Develops and maintains positive working relationships with all employees. Demonstrates respect towards others and actively builds trust to promote a confident and effective team.

Job Type: Full-timeBenefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• Monday to Friday

COVID-19 considerations:
Hand sanitizing and common areas sanitizedAbility to commute/relocate:

• Orillia, ON: reliably commute or plan to relocate before starting work (required)

Application deadline: 2022-08-26