Job Description

Line of Service AdvisoryIndustry/Sector Not ApplicableSpecialism ExperienceManagement Level Intern/Trainee & Summary At PwC, our people in experience consulting specialise in providing consulting services focused on enhancing customer and employee experiences. These individuals analyse client needs, design and implement experience strategies, and offer guidance and support to help clients create memorable and impactful experiences that drive customer loyalty and employee engagement.Those in experience design at PwC will specialise in designing exceptional customer and employee experiences. Your work will involve utilising human-centred design principles to understand user needs, conduct research, and create intuitive and engaging experiences. Additionally, you will be responsible for collaborating with clients to develop user journeys, wireframes, prototypes, and visual designs that optimise interactions and deliver seamless experiences across various touchpoints.Applying at PwCAt PwC, we embrace new technology where you will learn to innovate and deliver differently. To learn about our application process visit our page on our campus recruitment website.To apply, visit our campus recruitment website at and submit your resume and transcripts (unofficial version is accepted) by January 24th at 11.59 PM EST.Join our community of solvers in cultivating a collaborative workplace driven by unique perspectives. Were proud PwC Canada advances a culture that helps everyone thrive. It's one of the reasons we're recognized as a top employer in Canada. As you build a career with purpose and build meaningful connections thatll last a lifetime, you'll work with people from diverse backgrounds and industries to help solve important problems, powered by the latest technology, to turn today's ideas into tomorrow's solutions.PwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people. We want you to be intentional with your work, how you do it and where its done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritize in-person work, whether its in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time.We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer. With connectivity being a key enabler of our strategy, our objective is to become the most connected firm - connected to our clients, our communities and to each other. PwC follows an Activity Based Work model, where our PwC professionals engage in a diverse range of activities from our offices, from client sites, or our homes.What youll create and doAs an intern in our Customer practice, youll have the opportunity to collaborate with our team to design innovative experiences, products, and solutions that address the real needs of our clients customers. Youll leverage a diverse range of skills, including:Research / Insights Applying social science methodologies to uncover the drivers of consumer behavior and insights.Strategy Connecting consumer needs and behaviors with commercial goals by creating strategies and business models that are both customer-centric and financially sound.Operations Supporting clients in enhancing frontline interactions with customers (e.g., call centers, retail teams, and other customer-facing touchpoints) to improve service delivery and customer satisfaction.Product and Service Design Developing new value propositions to address unmet needs or improve existing offerings.Visual and User Experience Design (for those with the relevant skills and training) Creating digital assets that bring new value propositions to life.Our team works across a variety of industries, including public sector, financial services, retail, and more covering nearly every facet of the Canadian economy. What ties all our work together is a commitment to deeply understanding how people interact with the products and services that shape and support their lives.As part of our team, youll deepen your knowledge of this dynamic space and help shape new customer-focused propositions.What youll bring to this role:
Were seeking smart, disciplined, and curious individuals who are excited to test-drive a career with us while contributing to meaningful work. This internship is a chance for us to get to know you and for you to see if were the right fit for your long-term career aspirations.Academic and Technical Background:We welcome applicants from diverse fields of study, including:Business or engineering programs.Humanities (e.g., philosophy, history).Social sciences (e.g., political science, psychology, sociology).Hard sciences (e.g., biology, physics).Arts (e.g., applied design, design theory)For applicants interested in design roles (e.g., UX design), coursework in design or related disciplines is preferred, and a portfolio showcasing your work is required.For customer strategy or customer operations roles, relevant experience such as case competitions, internships, or other business-related activities is highly valuable.For research-focused roles, coursework or experience in research methods, market research, psychology, or sociology is beneficial.Ultimately, were looking for signals of intellectual curiosity, problem-solving ability, and a willingness to learn regardless of your field of study.Core Attributes:Curiosity: You demonstrate curiosity through extracurricular engagement (e.g., clubs, internships, volunteer work). Youve taken initiative in your studies, such as pursuing an honors thesis, graduate coursework, or interdisciplinary majors.Collaboration: You are emotionally intelligent and can build meaningful rapport with professionals as peers. Your track record includes effective teamwork in collaborative environments, such as sports, case competitions, or other group endeavors.Excellence: Your academic performance reflects a commitment to excellence (i.e., strong within-major and overall GPA). Youve held leadership roles that required you to take meaningful responsibility, such as managing budgets, organizing events, or shaping the direction of a group. You set high standards for yourself and embrace challenges as opportunities for growth.Resilience: Youve demonstrated the ability to overcome setbacks, adversity, or mistakes, and have grown stronger from those experiences. We value individuals who show grit and perseverance, even if they dont perfectly match all our other criteria.If this sounds like you, we encourage you to apply and explore the opportunity to make a meaningful impact as part of PwCs Customer practice.Note: We only allow you to submit one application; however you can select a second and third office preference.Why youll love working with usAt PwC Canada, our solvers are supported through meaningful rewards, meaningful connections, meaningful work, and meaningful growth. Thrive in work and life through our diverse, inclusive and flexible culture, powered by the latest tech. Learn what it means to be a part of .Please note: eligibility for some of these benefits is dependent on the roleFind out to be a part of The New Equation.Applying at PwCAt PwC, we embrace new technology where you will learn to innovate and deliver differently. To learn about our application process visit our page on our campus recruitment website.To apply, visit our campus recruitment website at and submit your resume and transcripts (unofficial version is accepted) by January 24th at 11.59 PM EST.Please make sure to check your spam folder for any email communications from us throughout the application process!Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional Skills Accepting Feedback, Accepting Feedback, Accessible Design, Active Listening, Brand Recognition, Communication, Customer Experience (CX) Strategy, Data Analysis and Interpretation, Design Thinking, Digital Customer Experience, Emotional Regulation, Empathy, Experience Design, Figma (UI Design Software), Human-Centered Design, Human-Computer Interaction (HCI), Inclusion, Industry Trend Analysis, Intellectual Curiosity, Interactive Design, Iterative Design, Miro (Collaboration Platform), Mobile User Experience (UX) Design, Optimism, Product Design {+ 15 more}Desired Languages (If blank, desired languages not specified)Travel Requirements Not SpecifiedAvailable for Work Visa Sponsorship? NoGovernment Clearance Required? NoJob Posting End DateAt PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. Were committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.Were committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.To learn more about inclusion and diversity at PwC Canada: https://www.pwc.com/ca/en/about-us/diversity-inclusion.html. Be a part of The New Equation.Chez PwC Canada, notre atout le plus prxc3xa9cieux, cest notre personnel. Et cest en apprenant les uns des autres que nous devenons plus forts. Nous avons xc3xa0 cxc5x93ur de crxc3xa9er une communautxc3xa9 xc3xa9quitable et inclusive de professionnels de la rxc3xa9solution de problxc3xa8mes, dans laquelle chacun se sent vraiment xc3xa0 sa place. Nous savons que lexpxc3xa9rience peut prendre diverses formes et, pour nous, donner confiance au public et rxc3xa9soudre des problxc3xa8mes importants nest possible que si notre milieu de travail reflxc3xa8te la diversitxc3xa9 de la socixc3xa9txc3xa9 dans laquelle nous vivons.Nous tenons xc3xa0 rxc3xa9pondre xc3xa0 vos besoins tout au long du processus de demande demploi, dentrevue et dembauche. Si vous avez besoin de mesures dadaptation pour xc3xaatre parfaitement xc3xa0 laise, faites-le-nous savoir xc3xa0 lxc3xa9tape de la demande demploi.Pour en savoir plus sur linclusion et la diversitxc3xa9 chez PwC Canada: https://www.pwc.com/ca/fr/about-us/diversity-inclusion.html. Faites partie de La Nouvelle xc3xa9quation.

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