Job Description

About Us:

AllCleared is a reputable, and established industry-leading entrepreneurial firm, delivering high quality professional legal services for over 35 years.

With the support of a confident and happy team, All Cleared is able to make daily life-changing impacts on the lives of our clients and community. As we grow and pivot to offer more services and greater online engagement for our clients, we are looking for a dynamic and engaged person to add to our case management team.

Your experience and knowledge gained throughout your professional career are highly valued.

https://allcleared.com/careers

Position Overview:

We have an immediate full-time opening for a bright individual in our downtown Vancouver offices. Responsibilities include answering telephone inquiries, interviewing clients, preparing correspondence and contributing to our custom CRM database. You will be liaising with government offices across North America such as the Courts and the local police, RCMP, Parole Board, the US Department of Homeland Security and Canada Immigration Services.

Candidates must have excellent communication skills and be able to relay information with accuracy and confidence. Ability to work independently and to take initiative is necessary.

Specific Qualifications:

Previous experience in an administrative role. A degree or training in Criminology or Legal Assistance is an asset.

Strong organizational skills, attention to detail, and ability to prioritize effectively.

Excellent verbal communication skills with a clear and professional phone voice. Handle incoming calls professionally and courteously, addressing customer inquiries, concern, and requests. Ability to demonstrate empathy and the ability to remain composed and patient.

Proficient in using office software such as Microsoft Office and CRM.

Effectively resolve customer issues, aiming for first-call resolution whenever possible.

Working Hours:

This is a full-time position, offering 40 hours per week.

Compensation and Benefits:

We offer competitive compensation based on qualifications and experience.

Medical Plan including dental care, extended health care, vision care, annual vacation accrual.

3 weeks vacation after 3 years of employment.

Supplemental pay types:

Bonus pay

Work Location:

In person

Job Types: Full-time, Permanent

Pay: $53,000.00-$60,000.00 per year

Additional pay:

Bonus pay Commission pay
Benefits:

Company events Dental care Extended health care Paid time off Profit sharing Tuition reimbursement Vision care
Flexible language requirement:

French not required
Schedule:

8 hour shift Day shift Monday to Friday
Language:

English (required)
Location:

Vancouver, BC V6E 2J3 (required)
Work Location: In person

Job Types: Full-time, Permanent

Pay: $55,000.00-$65,000.00 per hour

Benefits:

Dental care Paid time off Vision care
Work Location: In person