Job Description

Position Summary -

The Massage Provider administers professional massage and body treatments to our guests. They must have a thorough knowledge of numerous massage modalities, posses a general understanding of body treatments and be willing to train in our spa's specific massage and body treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests.


Pay is $17.40 per hour for non-commission hours. Commission is 38% on Services, and 8% on retail sales.

Major Duties & Responsibilities:

Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service.

Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices. Effectively inform and educate our guests about specific wellness concerns.

Be flexible with your schedule, supporting the needs of the spa.

Properly care for equipment and use proper amounts of product to assist with cost controls. Have complete knowledge and understanding of all services and products offered.

Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures.

Perform prep work, properly clean and restock used rooms as required. This includes items needed to stock guest lockers and remove soiled laundry.

Communicate to management any and all occurrences involving staff or guests in the spa that require attention.

Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available.

Accurately book, change and cancel spa appointments in Mind Body point of sale sale/booking system. Ability to handle credit card and cash transactions.

Handle guests' questions and concerns professionally and courteously.

Provide accurate, appropriate and immediate responses to all requests by guests. Possess the ability to work without direct supervision.

Maintain a positive attitude and contribute toward a quality work environment.

Regularly attend, participate in and support training and staff meetings for the spa.

Assist in all areas of spa operation as requested by management.
. Support and promote the resort as a whole being helpful to other areas when necessary.


Other duties as required.

Minimum Qualifications & Skills:

Must have enthusiasm and possess excellent guest service skills.

Enjoy working with people and possess a friendly and outgoing personality.

Excellent communication and listening skills, as well as basic computer knowledge.

Must be a team player.

Problem solving skills, critical thinking, significant use of memory

Desire for continuous learning

Minimum of two years' experience with guest

Minimum 1000 hour massage program

* BC Registration Number required for RMTs only