Job Description

Overview Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Job Skills / Requirements
We are offering a $500.00 SIGNING BONUS paid out upon successful completion of the employment probationary period. *

Position: Team Lead Security Guard

Site: CF Markville Mall

City: Markham

Status: Full-Time

Hours: Tuesday - Friday 1400-2200 / Saturday 1100-1900

Pay Rate: $19.34/hr

Mandatory 4-day virtual and in-class training at our Etobicoke office

This is a Non-Unionized position. **

Site Description: Starting with a smile, the staff at Markville Mall is committed to providing its customers with all the information, courtesy, and care that they require during their visit to Markville. It is their pleasure to assist in any way they can. Their friendly and professional Guest Services representatives are here to help, inform and make your visit to Markville easy and enjoyable. Markville Mall is dedicated to community health, spirit, and the preservation of the environment. They are committed to the social needs that impact their community. They are also introducing a bold new vision for the Markville Shopping Centre to create a truly world-class retail destination in one of Canada's most affluent and dynamic communities. They are a member of the Cadillac Fairview family, one of North America's largest investors, owners, and managers of commercial real estate. Cadillac Fairview is an industry leader whose vision is to be the most dynamic real estate organization in the market by exceeding the expectations of its customers, colleagues, and stakeholders in an entrepreneurial working environment.

: Working assigned shifts, you will be responsible for completing investigations and incident reports. You will be expected to perform constant patrols and interact with tenants and members of the public to provide direction and promote good customer service while providing a security presence. Respond to all emergencies and take the lead role in all incidents involving violent individuals. You will be required to conduct arrests, enforce mall rules, and remove undesirables from the property.

Duties & Responsibilities:

• Assist the Site Supervisor with day-to-day reporting and daily operations
• Assist in leading a team of 2-6 guards.
• Must have strong leadership skills
• Must demonstrate strong interpersonal skills
• Must demonstrate effective verbal and written communication skills
• Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner
• Able to use tact and diplomacy in dealings across a range of settings and situations
• Respond to medical emergencies and provide first aid, CPR, or AED support until medical professionals arrive
• Ability to maintain and enforce access control procedures
• Solid understanding of emergency and standard operating procedures
• Deal with trespassers and unauthorized persons found on the property, fairly and safely, by enforcing the Trespass to Property Act
• Assist with Fire & Life Safety inspections
• Maintain a detailed memo book and prepare incident reports on all matters dealt with using CF's standard report-writing program
• Conduct periodic patrols of property either by foot or by vehicle.
• Investigate incidents and occurrences
• Draft detailed incident and occurrence reports
• Maintain the peace, safety, and security of all patrons, and clients on the property
• Monitor CCTV surveillance systems
• De-escalate emergency / crisis situations
• Assist emergency and law enforcement personnel
• Access control, line management, customer service
• Assist with daily operations as needed/required or directed.
• Must be comfortable working both indoors and outdoors as needed in changing environments.
• Must be able to conduct extensive patrols both on foot and by vehicle. (Standing, and walking, for an extended period is required)
• Other duties as outlined by management

Qualifications:

• Must be willing and able to stand, walk, patrol by foot and vehicle for extended periods (8-12 hours)
• Must demonstrated a high degree of professionalism
• Must have 1 year of leadership/ supervisory experience or equivalent*
• Must have at least 2 years of mall security or relevant experience
• Must have a G-class driver's license with a clear driver's abstract.
• Must be willing and able to provide a recent and valid vulnerable sector check, criminal background check, and driver's abstract as required.
• Must have strong verbal and written communication skills
• Must have a strong command and fluency in the English language both written and verbal
• Must be able to work in a fast-paced dynamic environment both indoors and outdoors as required.
• Must be able to handle stress and pressure and make a sound decision under duress
• Must be conformable working in a busy highly populated area
• Must have a clean driver abstract
• Must demonstrate high attention to detail / observational awareness
• Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team

Prerequisites: At the time of the interview, applicants must be able to produce proof of completion of the following:
1. Must possess a valid "G" Class License
2. Clean Driver's Abstract
3. Must provide driver's abstract
4. No more than 2 minor convictions, no major convictions, and no more than 6 demerits in the last three years.
5. First Aid & CRP Level C
6. Basic Security Training
7. A Valid Ontario Security Guard License
8. Fully Vaccinated against COVID-19

#IND3
Certification Requirements (All) Minimum of 1 year security experience Vulnerable Sector Check COVID Double Vaccinated Valid G Licence Valid Ontario Security License Valid Certification in First Aid, CPR and AED Additional Information / Benefits We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview. Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days Screening Requirements: Criminal Background Check