Job Description

At Sun Peaks Resort, every sign, display, and in-resort communication plays a key role in delivering a seamless guest experience. As our Marketing Services & Production Specialist, you will manage and be hands-on involved in the planning, production, and lifecycle management of all physical marketing assets across Sun Peaks Resort (SPR) and Sun Peaks Grand Hotel (SPG). You will lead the full 4-walls production workflow, from intake and scheduling to vendor management, proofing, quality control, installation logistics, and ongoing audits. Your focus is ensuring all materials are accurate, consistent, and aligned with operational and brand standards, helping guests navigate the resort clearly and confidently.
Working closely with the Creative Manager, you will support design-related needs, prepare production ready artwork, and help ensure seasonal campaigns and departmental priorities are executed smoothly. This role requires strong production judgment, a solutions-oriented mindset, and a high level of ownership across multiple business units. You will look for workflow improvements, identify efficiencies, and contribute to long-term solutions in a fast-paced, year-round resort environment.
Your operational expertise and attention to detail will help shape how guests move through and experience Sun Peaks, elevating clarity, consistency, and quality at every physical touchpoint. If this sounds like the role for you, apply today!
Compensation Information: $65,000 to $70,000 per annum
Physical Requirement: Medium; work activities involve handling loads up to 20kg; predominantly in an indoor setting.
This job position requires physical presence at the designated location.
The perks and benefits you'll get to enjoy:

• Winter/Summer Season Lift, Trail and Golf passes
• Initial entitlement to three weeks of paid vacation
• Benefits plan and additional wellness components, including Health Spending Account and EFAP
• Participation in our RRSP and matching DPSP programs
• Company supported training and professional development opportunities
• Dining discounts within our hotel & Resort-owned outlets
• Retail discounts in our Resort-owned outlets
• Friends and family rates at the Sun Peaks Grand Hotel
• Reciprocal programs with partnering ski areas & hotels
• Eligibility for our 'Pay for Performance' incentive bonus program (after qualifying period), awarded to top performers

Skills you bring with you:

• Post-secondary education in Marketing, Communications, Graphic Production, or a related field
• 3-5 years' experience in production management, marketing coordination, or creative services, ideally within hospitality, tourism, or resort settings
• Strong proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop) with expertise in production-ready file setup
• Demonstrated experience owning production workflows, managing vendors, and coordinating multi-stakeholder creative deliverables
• Strong decision-making skills with the ability to evaluate proofs, identify issues, and recommend solutions
• Exceptional organizational and time-management abilities; comfortable managing multiple deadlines in a fast-paced environment
• High attention to detail and commitment to brand quality
• Strong interpersonal communication skills and a collaborative, problem-solving mindset
• Passion for outdoor recreation (ski, snowboard, bike, golf) considered an asset
• Valid driver's license; ability to work occasional weekends and evenings for activations

Primary Responsibilities:
Project & Production Leadership

• Oversee the end-to-end production lifecycle for all in-resort/4-walls marketing assets, ensuring quality, accuracy, and timely delivery
• Manage routing, scheduling, and production workflows in Monday.com, ensuring deadlines, proofs, and stakeholder approvals remain on track
• Own vendor coordination, including sourcing, quoting, proofing, and installation logistics
• Approve production proofs and recommend solutions to maintain quality and cost-efficiency
• Identify workflow improvements and make recommendations to enhance production processes, vendor performance, and internal efficiencies across all core areas of work

In-Resort & 4-Walls Marketing Management

• Own the in-resort asset inventory and lifecycle, ensuring all business units (ski, bike, hike, golf, F&B, retail, sports school, lodging, events) are supported with accurate, up-to-date materials
• Conduct regular audits, identify gaps or refresh needs, and propose updates to optimize guest experience and operational clarity

Creative Asset Development & Support

• Support the Creative Manager with basic design-related needs, applying expert production judgment to ensure brand consistency and quality
• Lead the preparation of production-ready files, artwork updates, and layout tasks across print, in-resort, and digital materials in collaboration with the Creative Manager

Events & Partnership Fulfillment

• Lead the production planning and asset execution for events and activations in collaboration with the Events Team
• Own fulfillment tracking for in-resort partnership deliverables, ensuring accurate execution and alignment with partner expectations

Brand Continuity & Support

• Maintain brand standards across all in-resort assets, ensuring visual identity and messaging are consistently applied
• Draft and refine copy for signage, promotional displays, and guest-facing materials in collaboration with Creative and Communications leads

Cross-Departmental & Operational Marketing Support

• Support MarComms projects, campaigns, and on-mountain activations as a production lead
• Provide responsive, knowledgeable support to internal departments, helping them navigate creative and production processes

Reporting, Insights & Communication

• Provide structured, timely updates to the Creative Manager on project status, risks, and resource needs
• Deliver weekly/monthly summaries highlighting completed work, upcoming priorities, and operational improvements
• Identify recurring issues in production or installation processes and recommend long-term solutions
• Share observations and informal performance insights from in-resort assets to guide strategic planning

Why join us?
We are Canada's second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.
Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That's why we invest in the employee experience; to ensure everyone can be at their best and live our values.
No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you'll get to feel part of our special community right away. You and your wellbeing matter to us; you'll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer. In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.
We are an equal opportunity employer, committed to building a diverse and inclusive culture, and encourage applications from all qualified individuals.
We acknowledge that we live, work, and play on the traditional territory of the Secwepemc People.
Apply Now (copy & paste the link into a new browser): https://sunpeaks.clearcompany.com/careers/jobs/9a358a4b-d4eb-30a9-9631-ea272d02a114/apply?source=3587459-CS-58771

Skills Required