Job Description

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https://isarta.com/jobs/?utm_source=IND&job=88699


Role Description: DeeBee\'s Organics, one of Canada\'s fastest-growing companies, is seeking an e-commerce focused CX coordinator. This vital role on our marketing team will be responsible for developing positive customer experiences through incoming customer inquiries and concerns. This role works collaboratively with the digital marketing, e-commerce and operations teams to identify customer needs and provide exceptional support. You Are: Genuinely excited to help our customers. You\'re patient, empathetic and have great written and verbal communications skills. You have a solid understanding of the importance of customer satisfaction and reviews as it relates to digital marketing. You are looking for impactful career mentorship and are eager to work alongside CPG industry experts to develop a comprehensive understanding of direct-to-consumer marketing. You are able to be self-directed with your time, tackling a list of tasks and monitoring assigned customer service channels. Role: Provide customer service by answering inquiries by email, online marketplaces (Amazon, Shopify) and social media. Manage questions, concerns or other issues, drawing on knowledge from the DeeBee\'s team. Oversee DTC product fulfillment using industry leading platforms (Shopify, Deliverr). Work closely with the social media and ecommerce leaders, acting as the intermediary between our customers and our digital touchpoints. General customer service:

• Answer inquiries by phone, email or social media
• Monitor and resolve customer complaints or concerns (email, social media, phone) to increase customer retention rates by providing solutions in a timely manner, drawing on team expertise for answers as needed
• Record complaints in customer service tracker to help identify trends and collaborate with other team members to develop actionable recommendations
• Gather customer feedback and relay to other departments to help improve sales, marketing, and business processes
• Be an expert in DeeBee\'s products, brand mission and values to be able to answer any questions from customers
• Manage customer service product shipments and returns via our DTC fulfillment partner (Deliverr)
• Ability to undertake occasional weekend or evening work with urgent complaints
• Opportunity to support on e-commerce and digital marketing projects and/or digital marketing tasks as needed
• Assist innovation team as needed with consumer and research

Essential skills:

• Strong communication and conflict resolution skills
• Attention to detail to be able to provide written communication to customers that are free of spelling or grammatical errors
• Patience to be able to stay calm in an intense environment
• Strong organizational skills to be able to keep up with various customer needs and conduct follow-ups in a timely manner
• Ability to self-direct and manage time independently

About DeeBee\'s Organics: We believe that care and accountability in business can create meaningful impact and help make the world brighter today and for generations to come. From our commitment to certified Organic, to the way we treat our staff and facilitate their unique dreams, DeeBee\'s was born from our founder\'s drive to make a positive impact. DeeBee\'s has been a certified B-Corporation since 2015 and was named a global top ?Changemaker\' by the B-Lab in both 2017 and 2018. As a certified B Corporation, DeeBee\'s is committed to high standards of social and environmental performance, transparency, and accountability. We are also a certified Women-Owned business, and all full time, permanent team members earn a shareholder stake in our company. The DeeBee\'s ?Magic Trick\' is to make foods from pure and simple ingredients that light up kids\' faces with as much joy as the prospect of a sugary treat. Kids feel like they\'re getting something really special. Grown ups feel great about getting to say ?yes? to the moment. Our products have connected with families all over North America because of this purposeful intersection of goodness and joy. We Are:

• A high-growth organic food brand with products sold in over 15,000 retail locations across the USA and Canada, including Costco, Whole Foods, Walmart, Kroger, Loblaws as well as Amazon
• A certified B-Corp, a certified women-owned business, majority family & employee-owned
• A diversity-minded employer and ally to the LGBTQ+ community
• Mission-driven. DeeBee\'s is committed to high standards of social and environmental performance, transparency, and accountability. We work to nurture our dream of a more colourful world that embraces kindness and self-expression, so everyone can thrive, together

To Apply: Please send resume and cover letter.