Job Description

Overview

We are looking for talented Mandarin Interpreters, passionate about customers to join our team at Teleperformance.

We are currently hiring for this remote work from home opportunity for province of Ontario, Alberta AB, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Prince Edward Island, Saskatchewan.

Teleperformance is the world leader in customer experience management. You can also be a part of our team connecting with this wonderful oppotyunity! We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

Inspired to be our best at TP in Canada! Express yourself in a diverse and inclusive workplace, get to meet awesome people, and build your career in a great work environment. With over 2,000 employees virtually coast to coast and in 2 offices at the heart of Montreal and Toronto, TP in Canada has been recertified as a Great Place to Work in 2023 now three consecutive years. Come curate your career and Discover TP in Canada today!

Main role:

Interpreting Mandarin phone conversations to English and vice versa.

What we offer:

• Ability to work from the comfort of your home
• Paid Training
• Competitive compensation package
• Medical and dental benefits plans, as well as Employee Assistance Program
• Employee Referral program \xe2\x80\x93 starting at $500.00 for every referral hired
• Great perks on everyday products and services with Canada\'s leading employee perk program
• Internal career advancement opportunities
• Tuition reimbursement

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Visit our careers page to see more career opportunities and learn about us!

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Qualifications

What you will bring:

• Associate\xe2\x80\x99s degree or certification from an accredited program for technical and/or GED/ High school education required.
• Freshers are welcome to apply.
• Previous contact centre experience is an asset.
• Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred.
• Must be at least 18 years old
• Excellent communication/comprehension skills in both Mandarin and English.
• Excellent home internet hardwired \xe2\x80\x93 wifi connections are not permitted.

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Responsibilities

What you will do:

• Provide expert level interpretation service in medical, 911, immigration, legal, financial, and other calls.
• Build and maintain positive customer relations by offering interpretaion services.
• Ensure requests are handled appropriately by coordinating with various functions within the company.
• Schedule service calls and follow up with customers/clients.
• Exceptional call handling soft skills, must posses the ability to conduct active listening while being empathetic and reassuring the customer.

Teleperformance