Job Description

About Us

Wentworth Hospitality Group proudly includes Tableau Bar Bistro, Homer St. Cafe & Bar, and Maxine's Cafe & Bar. Our newest venture, Folietta, promises to be a vibrant and engaging neighbourhood gem where guests can enjoy exceptional Italian cuisine in a relaxed atmosphere. If you thrive in a culture dedicated to excellence, inclusivity, and superior guest service, we want you on our team!



Position Summary

As a Manager at Folietta, you will be essential in creating remarkable dining experiences and connecting with guests and our community as a whole. Your role will involve overseeing daily operations, ensuring that our high standards of efficiency, productivity, quality, and guest experience are met.



Position Responsibilities



Front of House



Coordinate daily Front of the House and Back of the House restaurant operations Execution of outstanding food & guest service Respond efficiently and accurately to customer complaints Organize and supervise shifts Appraise staff performance and provide feedback to improve productivity Ensure compliance with sanitation and safety regulations Control operational costs and identify measures to cut waste Executes the pre-shifts Innovate new ways to capture sales Motivate & inspire leadership around sales Demonstrate an 'Anything is Possible' mindset: dream big and play big Emulate behaviour that drives sales by being on the floor, chatting with guests and help where necessary; no job is too small Other duties as assigned

People



Ensure all team members understand and maintain operating standards Motivate team members toward next-level guest service Address guest concerns, seeking positive resolutions Assist to train new hires and encourage continued development for existing employee Ensure brand service standards and proper dress code is always intact Promote a positive team culture with a "can do" attitude Promote a passionate and competitive sales-driven environment Demonstrate, promote, and live by our Leadership Values

Place



Demonstrate and promote a professional atmosphere that sustains top employee and guest safety standards Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations Ensure a safe workplace in compliance with WorkSafe BC

Profit



Limit promo & Q.S.A. bills Find new ways to increase profit Find new ways to improve systems & efficiency Waste, spillage, portion control Achieve Labour budgets every shift Bar checks- non alcohol, limes, juice. 86'd product Ensure sales forecasts are accurate, realistic, and achieved every shift

Skills & Qualifications



Education: A post-secondary degree ideally in business management or hospitality Experience: 2-3 years prior experience in the restaurant industry Ability to work varied hours Knowledge about driving sales and meeting financial goals Results driven individual with demonstrated record of prior success Excellent interpersonal skills with guests and employees Conflict resolution skills Customer service focus and quality orientated Adaptable and flexible High energy level, with a tolerance for stressful situations Understanding of basic accounting principles and budgets Able to successfully coach and manage people Driven toward personal development * Computer Skills: Good knowledge of Word, Excel, Outlook, and POS systems