Manager

Toronto, ON, CA, Canada

Job Description

Escape Manor, Toronto's premier entertainment venue for escape rooms and axe throwing, is looking for an experienced Front of House Manager to lead our Manor Lounge team.

The Manager will be responsible for many aspects of the business, including the overall in-house guest experience, reservation bookings made through our concierge, responsible alcohol service, inventory management, systems management, maintenance and upkeep of facilities, promoting customer reviews and sales initiatives, and managing day-to-day employment matters.

KEY RESPONSIBILITIES / MANAGEMENT TASKS

:

The Business:

Manage all aspects of the service floor operations alongside the General Manager Know your business and understand immersive entertainment trends and tastes Attend local networking events as necessary and develop community relationships Help foster the establishment of "Escape Manor" as a premiere entertainment brand in the city Understand budgets, forecasts and other operational targets Report out on targets and make recommendations as to best practices Lead by example and be a resource to all members of the team
People:

Hire, train, and maintain an exceptional team (using HR files) Schedule employees and determine optimal staffing levels Create development plans for leaders and front-line staff Establish and execute ongoing performance management programs Work with the GM on new menu ideas, staff incentives and monthly targets Manage labour costs in accordance with budget Develop a culture of service excellence and "cheerleading" to drive staff engagement
Facilities and Systems

Keep the venue in pristine shape, including front and back of house areas Monitor and manage lounge, with oversight assistance in the escape room and axe-throwing areas Check washrooms, storage and food service areas for cleanliness Maintain and continuously improve lounge activations in conjunction with our entertainment offerings Be an expert on brand standards, systems (POS, HR) and software and marketing tools Develop storage and inventory systems Ensure venue is fully stocked with all necessary supplies and backups
Food and Beverage Service

Create and manage menus and F&B offerings Work with vendor representatives to develop strong account relationships Run table checks and engage guests in lounge and axe throwing areas Implement responsible alcohol service protocol and culture Monitor bar and floor cleanliness and flow
Community Outreach and Digital Marketing

Seeking opportunities, negotiating presence at, and fulfilling event presence at varying locales and events conducive to our market Creating an outreach sub-calendar within the master marketing calendar, outlining potential activations that we should be a part of and the cost associated Procuring and delivering fun and relevant media and providing engaging on-brand copy to enrich the lives of our current and future guests, through various media channels
Guest Services and Other

Daily review and response to site-specific customer correspondence (email, voicemail) through our front desk Pre-intro to any larger groups coming in that week Develop and distribute marketing collateral as appropriate Other management tasks as assigned or required from time to time
Job Type: Full-time

Pay: $21.00 per hour

Additional pay:

Overtime pay Tips
Benefits:

Company events Discounted or free food Store discount
Schedule:

Day shift Monday to Friday Night shift Weekends as needed
Ability to commute/relocate:

Toronto, ON M5V 1K1: reliably commute or plan to relocate before starting work (required)
Experience:

Restaurant Management: 3 years (required)
Licence/Certification:

Food Handler Certification (preferred) First Aid Certification (preferred) Smart Serve (required)
Work Location: In person

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Job Detail

  • Job Id
    JD2464176
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Toronto, ON, CA, Canada
  • Education
    Not mentioned